Have you ever used a search engine to try and find a response to a customer service question?

Share of customers by search engine usage to answer questions U.S.& worldwide 2017 This survey shows the share of customers in the U.S. and worldwide by if they ever used a search engine to try and find a response to a customer service question as of 2017. During the survey, 72 percent of respondents from the United States stated that they have used a search engine to try and find a response to a customer service question.
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United StatesGlobal average
Yes72%75%
No28%25%
United StatesGlobal average
Yes72%75%
No28%25%
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Description Source More information
This survey shows the share of customers in the U.S. and worldwide by if they ever used a search engine to try and find a response to a customer service question as of 2017. During the survey, 72 percent of respondents from the United States stated that they have used a search engine to try and find a response to a customer service question.
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Release date
August 2017
Region
Worldwide, United States
Survey time period
2017
Age group
18 years and older
Supplementary notes
Respondents base: global survey (n=5,000).
The source did not specify the number of U.S. respondents.

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