U.S. customer satisfaction with internet portals and search engines in 2018 (index score)

ACSI - U.S. user satisfaction with internet portals 2018 This statistic displays an annual comparison of U.S. user's satisfaction with online portals and search engines in 2018, according to the American Customer Satisfaction Index (ACSI). In 2018, market leader Google was ranked first with 82 out of 100 ACSI index points. Google's popularity is not only based on its leading position within the online search market but also related to the wide selection of online products offered by the company.
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Index points
Google82
Aggregate79
MSN (Microsoft)76
Yahoo74
Bing (Microsoft)73
Ask.com70
Answers.com69
AOL68
Index points
Google82
Aggregate79
MSN (Microsoft)76
Yahoo74
Bing (Microsoft)73
Ask.com70
Answers.com69
AOL68
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Description Source More information
This statistic displays an annual comparison of U.S. user's satisfaction with online portals and search engines in 2018, according to the American Customer Satisfaction Index (ACSI). In 2018, market leader Google was ranked first with 82 out of 100 ACSI index points. Google's popularity is not only based on its leading position within the online search market but also related to the wide selection of online products offered by the company.
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Release date
July 2018
Region
United States
Survey time period
July 18, 2017 to June 28, 2018
Number of respondents
5,169 respondents
Method of interview
Online survey
Supplementary notes
ACSI reports scores on a 0 to 100 scale at the national level and produces indexes for 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services. In addition to the company-level satisfaction scores, ACSI produces scores for the causes and consequences of customer satisfaction and their relationships. The measured companies, industries, and sectors are broadly representative of the U.S. economy serving American households.

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