ACSI - U.S. user satisfaction with internet portals 2020

U.S. customer satisfaction with internet portals and search engines in 2020

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Source

Release date

August 2020

Region

United States

Survey time period

July 2019 to June 2020

Number of respondents

16,487 respondents

Method of interview

Online survey

Supplementary notes

ACSI reports scores on a 0 to 100 scale at the national level and produces indexes for 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services. In addition to the company-level satisfaction scores, ACSI produces scores for the causes and consequences of customer satisfaction and their relationships. The measured companies, industries, and sectors are broadly representative of the U.S. economy serving American households.

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Statistics on "Online search usage"

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