ACSI - U.S. customer satisfaction with online portals and search engines 2000-2019

Published by J. Clement, Jul 30, 2019
This graph shows the American Customer Satisfaction Index (ACSI) scores of customer satisfaction with internet search engines and information websites from 2000 to 2019. In the most recently reported period, the customer satisfaction score was 77 index points.

U.S. customer satisfaction with online search engines and information websites from 2000 to 2019 (index score)

Index score (100 point scale)
201977
201879
201776
201677
201576
201480
201376
201279
201180
201077
200983
200880
200775
200677
200576
200472
200371
200268
200165
200063
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Sources

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Release date

July 2019

Region

United States

Survey time period

2000 to 2019

Number of respondents

2019 n = 7,690

Method of interview

Online survey

Supplementary notes

Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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