U.S. customer satisfaction with online search engines and information websites from 2000 to 2018 (index score)

ACSI - U.S. customer satisfaction with online portals and search engines 2000-2018 This graph shows the American Customer Satisfaction Index (ACSI) scores of customer satisfaction with internet search engines and information websites from 2000 to 2018. In the most recently reported period, the customer satisfaction score was 79 index points.
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Index score (100 point scale)
200063
200165
200268
200371
200472
200576
200677
200775
200880
200983
201077
201180
201279
201376
201480
201576
201677
201776
201879
Index score (100 point scale)
200063
200165
200268
200371
200472
200576
200677
200775
200880
200983
201077
201180
201279
201376
201480
201576
201677
201776
201879
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Description Source More information
This graph shows the American Customer Satisfaction Index (ACSI) scores of customer satisfaction with internet search engines and information websites from 2000 to 2018. In the most recently reported period, the customer satisfaction score was 79 index points.
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Release date
July 2018
Region
United States
Survey time period
2000 to 2018
Number of respondents
2018 n = 5,169
Method of interview
Online survey
Supplementary notes
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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