This graph shows the American Customer Satisfaction Index (ACSI) scores of customer satisfaction with internet search engines and information websites from 2000 to 2018. In the most recently reported period, the customer satisfaction score was 79 index points.
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ACSI - U.S. customer satisfaction with online portals and search engines 2000-2018
U.S. customer satisfaction with online search engines and information websites from 2000 to 2018 (index score)
This graph shows the American Customer Satisfaction Index (ACSI) scores of customer satisfaction with internet search engines and information websites from 2000 to 2018. In the most recently reported period, the customer satisfaction score was 79 index points.
Loading statistic...
| Index score (100 point scale) | |
|---|---|
| 2000 | 63 |
| 2001 | 65 |
| 2002 | 68 |
| 2003 | 71 |
| 2004 | 72 |
| 2005 | 76 |
| 2006 | 77 |
| 2007 | 75 |
| 2008 | 80 |
| 2009 | 83 |
| 2010 | 77 |
| 2011 | 80 |
| 2012 | 79 |
| 2013 | 76 |
| 2014 | 80 |
| 2015 | 76 |
| 2016 | 77 |
| 2017 | 76 |
| 2018 | 79 |
| Index score (100 point scale) | |
|---|---|
| 2000 | 63 |
| 2001 | 65 |
| 2002 | 68 |
| 2003 | 71 |
| 2004 | 72 |
| 2005 | 76 |
| 2006 | 77 |
| 2007 | 75 |
| 2008 | 80 |
| 2009 | 83 |
| 2010 | 77 |
| 2011 | 80 |
| 2012 | 79 |
| 2013 | 76 |
| 2014 | 80 |
| 2015 | 76 |
| 2016 | 77 |
| 2017 | 76 |
| 2018 | 79 |
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Description
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More information
This graph shows the American Customer Satisfaction Index (ACSI) scores of customer satisfaction with internet search engines and information websites from 2000 to 2018. In the most recently reported period, the customer satisfaction score was 79 index points.
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- Release date
- July 2018
- Region
- United States
- Survey time period
- 2000 to 2018
- Number of respondents
- 2018 n = 5,169
- Method of interview
- Online survey
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
More information
- Region
- United States
- Survey time period
- 2000 to 2018
- Number of respondents
- 2018 n = 5,169
- Method of interview
- Online survey
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
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- Advertising revenue of Google network websites from 2001 to 2018 (in billion U.S. dollars)
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Premium Statistics
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- Digital search advertising spending in the United States from 2014 to 2019 (in billion U.S. dollars)
- Mobile search advertising spending in the United States from 2015 to 2020 (in billion U.S. dollars)
- Global mobile advertising expenditure in 2015 and 2016, by region (in million U.S. dollars)
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