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ACSI - U.S. customer satisfaction with online portals and search engines 2000-2018
ACSI - U.S. customer satisfaction with online portals and search engines 2000-2018
U.S. customer satisfaction with online search engines and information websites from 2000 to 2018 (index score)
This graph shows the American Customer Satisfaction Index (ACSI) scores of customer satisfaction with internet search engines and information websites from 2000 to 2018. In the most recently reported period, the customer satisfaction score was 79 index points.
U.S. customer satisfaction with online search engines and information websites from 2000 to 2018 (index score)
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| Index score (100 point scale) | |
|---|---|
| 2000 | 63 |
| 2001 | 65 |
| 2002 | 68 |
| 2003 | 71 |
| 2004 | 72 |
| 2005 | 76 |
| 2006 | 77 |
| 2007 | 75 |
| 2008 | 80 |
| 2009 | 83 |
| 2010 | 77 |
| 2011 | 80 |
| 2012 | 79 |
| 2013 | 76 |
| 2014 | 80 |
| 2015 | 76 |
| 2016 | 77 |
| 2017 | 76 |
| 2018 | 79 |
| Index score (100 point scale) | |
|---|---|
| 2000 | 63 |
| 2001 | 65 |
| 2002 | 68 |
| 2003 | 71 |
| 2004 | 72 |
| 2005 | 76 |
| 2006 | 77 |
| 2007 | 75 |
| 2008 | 80 |
| 2009 | 83 |
| 2010 | 77 |
| 2011 | 80 |
| 2012 | 79 |
| 2013 | 76 |
| 2014 | 80 |
| 2015 | 76 |
| 2016 | 77 |
| 2017 | 76 |
| 2018 | 79 |
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Description
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This graph shows the American Customer Satisfaction Index (ACSI) scores of customer satisfaction with internet search engines and information websites from 2000 to 2018. In the most recently reported period, the customer satisfaction score was 79 index points.
Show more- Show sources information
- Show publisher information
- Release date
- July 2018
- Region
- United States
- Survey time period
- 2000 to 2018
- Number of respondents
- 2018 n = 5,169
- Method of interview
- Online survey
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
Source
- Show sources information
- Show publisher information
- Release date
- July 2018
More information
- Region
- United States
- Survey time period
- 2000 to 2018
- Number of respondents
- 2018 n = 5,169
- Method of interview
- Online survey
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
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Statistics
- NHN Corporation's annual revenue 2010-2012
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- NHN Corporation's online gaming sales as of 2nd quarter 2013
- Naver: quarterly revenue 2012-2015, by region
- NHN Corporation's display ad sales as of 2nd quarter 2013
- NHN Corporation's search ad sales as of 2nd quarter 2013
- NHN Corporation's revenue as of 2nd quarter 2013, by region
- Naver: display ad sales as of 4th quarter 2013
- Likelihood of changing search engine due to unhelpful search results Luxembourg 2016
- Japan: pre-purchase search engine usage 2014
- Searched keywords associated with promotion during Ramadan Malaysia & Indonesia 2018
- Opinion on altered results to suit platforms' business interests the Benelux 2016
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Studies
- Bing
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- Search engines in the United Kingdom (UK)
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- Google
- Mobile search
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- Google, Apple, Facebook, and Amazon (GAFA)
- Tencent
- Special Eurobarometer 439 - The use of online marketplaces and search engines by SMEs
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Statistics on "Online search usage"
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- Market share of search engines in the United States from December 2008 to 2018
- Share of search queries handled by leading U.S. search engine providers as of October 2018
- Number of explicit core search queries powered by search engines in the United States as of October 2018 (in billions)
- Global search engine market share as of August 2017, by search query size
- Successful search click percentages as of August 2017, by search engine
- Average number of search terms for online search queries in the United States as of August 2017
- Number of search engine users in the United States from 2014 to 2020 (in millions)
- U.S. customer satisfaction with online search engines and information websites from 2000 to 2018 (index score)
- U.S. customer satisfaction with internet portals and search engines in 2018 (index score)
- Market share of selected leading mobile search providers in the United States from October 2012 to January 2019
- Distribution of total and mobile organic search visits in the United States as of 1st quarter 2019, by engine
- Mobile share of organic search engine visits in the United States from 3rd quarter 2013 to 1st quarter 2019
- Mobile share of organic search engine visits in the United States from 4th quarter 2013 to 1st quarter 2019, by platform
- Paid mobile search click share of Google and Bing in the United States as of 1st quarter 2019, by device
- U.S. customer satisfaction with Google from 2002 to 2018 (index score)
- Advertising revenue of Google websites from 2001 to 2018 (in billion U.S. dollars)
- Advertising revenue of Google network websites from 2001 to 2018 (in billion U.S. dollars)
- Share of desktop search traffic originating from Google in selected countries as of February 2019
- Frequency of Google use in the United States as of October 2017
- Number of copyright infringing URLs requested to be removed from Google Search in the 12 months ending January 2019, by target domain (in millions)
- Number of government and court requests for content removal from Google from July to December 2017, by country
- Leading mobile-first online activities as of 2nd quarter 2017
- How many times have you used the internet to find a local business in the last 12 months?
- Channels that internet users in the United States are most likely to use in select shopping scenarios as of December 2017
- Locations and channels where digital shoppers in the United States plan to do more shopping in 2018
- Online shopping and buying-related activities performed by internet users in the United States as of March 2018, by age
- Most common app categories accessed before shopping device sessions in the United States as of December 2017
- Most common app categories accessed after shopping device sessions in the United States as of December 2017
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- Growth of media owners advertising revenues in the United States in 2018 to 2019, by category
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- Compound annual growth rates of selected digital ad types worldwide between 2016 and 2021
- Digital search advertising revenue worldwide from 2015 to 2021, by device (in million U.S. dollars)
- Digital marketing spending in the United States from 2014 to 2019, by segment (in billion U.S. dollars)
- Digital search advertising spending in the United States from 2014 to 2019 (in billion U.S. dollars)
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- NHN Corporation's annual revenue from 2010 to 2012 (in billion South Korean won)
- NHN Corporation's annual revenue from 2010 to 2012, by segment (in billion South Korean won)
- NHN Corporation's consolidated net income from 4th quarter 2011 to 2nd quarter 2013 (in billion South Korean won)
- Annual revenue of Daum Communications from 2012 to 2013, by segment (in billion South Korean won)
- NHN Corporation's revenue from 4th quarter 2011 to 2nd quarter 2013 (in billion South Korean won)
- Annual revenue of Daum Communications from 2010 to 2013 (in billion South Korean won)
- Net profit of Daum Communications from 2010 to 2013 (in billion South Korean won)
- Annual revenue of Kakao Corporation from 2013 to 2018 (in billion South Korean won)
- Annual net income of Naver in 2016 and 2017 (in billion South Korean won)
- NHN Corporation's online gaming sales from 1st quarter 2012 to 2nd quarter 2013 (in billion South Korean won)
- Naver's revenue from 3rd quarter 2012 to 1st quarter 2015, by region (in billion South Korean won)
- NHN Corporation's display advertising sales from 1st quarter 2012 to 2nd quarter 2013 (in billion South Korean won)
- NHN Corporation's search advertising sales from 1st quarter 2012 to 2nd quarter 2013 (in billion South Korean won)
- NHN Corporation's revenue from 1st quarter 2012 to 2nd quarter 2013, by region (in billion South Korean won)
- Naver's display advertising sales from 3rd quarter 2012 to 4th quarter 2013 (in billion South Korean won)
- To what extent do you agree with the following statement: "You would probably change search engine if the search results provided were not useful"*
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- Distribution of popular online searches with the word 'promotion' in Malaysia and Indonesia in 2018, by keyword
- Do you think online platforms should be able to change the order in which they display search results to suit their own commercial interests?*
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