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U.S. customer satisfaction with online portals and search engines 2000-2021

Published by
Joseph Johnson,
Nov 15, 2021
This graph shows the American Customer Satisfaction Index (ACSI) scores of customer satisfaction with internet search engines and information websites from 2000 to 2021. In the most recently reported period, the customer satisfaction score was 76 index points.

U.S. customer satisfaction with online search engines and information websites from 2000 to 2021 (index score)

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Sources

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Release date

July 2021

Region

United States

Survey time period

2000 to 2021

Number of respondents

2021 n = 5,544

Method of interview

Online survey

Supplementary notes

Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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