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ACSI - U.S. customer satisfaction with online portals and search engines 2000-2020

Published by J. Clement, Aug 11, 2020
This graph shows the American Customer Satisfaction Index (ACSI) scores of customer satisfaction with internet search engines and information websites from 2000 to 2020. In the most recently reported period, the customer satisfaction score was 76 index points.

U.S. customer satisfaction with online search engines and information websites from 2000 to 2020 (index score)

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Sources

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Release date

August 2020

Region

United States

Survey time period

2000 to 2019

Number of respondents

2020 n = 16,487

Method of interview

Online survey

Supplementary notes

Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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