ACSI - U.S. customer satisfaction with online portals and search engines 2000-2018
U.S. customer satisfaction with online search engines and information websites from 2000 to 2018 (index score)
This graph shows the American Customer Satisfaction Index (ACSI) scores of customer satisfaction with internet search engines and information websites from 2000 to 2018. In the most recently reported period, the customer satisfaction score was 79 index points.
U.S. customer satisfaction with online search engines and information websites from 2000 to 2018 (index score)
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| Index score (100 point scale) | |
|---|---|
| 2000 | 63 |
| 2001 | 65 |
| 2002 | 68 |
| 2003 | 71 |
| 2004 | 72 |
| 2005 | 76 |
| 2006 | 77 |
| 2007 | 75 |
| 2008 | 80 |
| 2009 | 83 |
| 2010 | 77 |
| 2011 | 80 |
| 2012 | 79 |
| 2013 | 76 |
| 2014 | 80 |
| 2015 | 76 |
| 2016 | 77 |
| 2017 | 76 |
| 2018 | 79 |
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