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ACSI - U.S. customer satisfaction with online portals and search engines 2000-2019
ACSI - U.S. customer satisfaction with online portals and search engines 2000-2019
U.S. customer satisfaction with online search engines and information websites from 2000 to 2019 (index score)
by J. Clement,
last edited
Jul 30, 2019
This graph shows the American Customer Satisfaction Index (ACSI) scores of customer satisfaction with internet search engines and information websites from 2000 to 2019. In the most recently reported period, the customer satisfaction score was 77 index points.
U.S. customer satisfaction with online search engines and information websites from 2000 to 2019 (index score)
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| Index score (100 point scale) | |
|---|---|
| 2019 | 77 |
| 2018 | 79 |
| 2017 | 76 |
| 2016 | 77 |
| 2015 | 76 |
| 2014 | 80 |
| 2013 | 76 |
| 2012 | 79 |
| 2011 | 80 |
| 2010 | 77 |
| 2009 | 83 |
| 2008 | 80 |
| 2007 | 75 |
| 2006 | 77 |
| 2005 | 76 |
| 2004 | 72 |
| 2003 | 71 |
| 2002 | 68 |
| 2001 | 65 |
| 2000 | 63 |
| Index score (100 point scale) | |
|---|---|
| 2019 | 77 |
| 2018 | 79 |
| 2017 | 76 |
| 2016 | 77 |
| 2015 | 76 |
| 2014 | 80 |
| 2013 | 76 |
| 2012 | 79 |
| 2011 | 80 |
| 2010 | 77 |
| 2009 | 83 |
| 2008 | 80 |
| 2007 | 75 |
| 2006 | 77 |
| 2005 | 76 |
| 2004 | 72 |
| 2003 | 71 |
| 2002 | 68 |
| 2001 | 65 |
| 2000 | 63 |
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by J. Clement,
last edited
Jul 30, 2019
This graph shows the American Customer Satisfaction Index (ACSI) scores of customer satisfaction with internet search engines and information websites from 2000 to 2019. In the most recently reported period, the customer satisfaction score was 77 index points.
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- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- July 2019
- Region
- United States
- Survey time period
- 2000 to 2019
- Number of respondents
- 2019 n = 7,690
- Method of interview
- Online survey
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- July 2019
More information
- Region
- United States
- Survey time period
- 2000 to 2019
- Number of respondents
- 2019 n = 7,690
- Method of interview
- Online survey
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
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