Complaints to telecommunications and pay-TV providers in the United Kingdom (UK), by category 2018
Reasons for complaining about telecommunications service providers in the UK 2018
This statistic displays the type of issues customers complained to the telecommunications providers about, by category of complaint and type of service, in the United Kingdom (UK). With the exception of broadband, billing and customer service issues make up the largest proportion of complaints across each sector. For the broadband sector, service issues accounted for more complaints than other categories.
Complaints to telecommunications and pay-TV providers in the United Kingdom (UK), by category 2018
Billing and customer serviceRepairs and installationService issuesSomething else
Landline37%31%28%4%
Mobile48%18%27%7%
Broadband27%20%50%3%
Pay TV41%23%30%5%
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Reasons for complaining about telecommunications service providers in the UK 2018
This statistic displays the type of issues customers complained to the telecommunications providers about, by category of complaint and type of service, in the United Kingdom (UK). With the exception of broadband, billing and customer service issues make up the largest proportion of complaints across each sector. For the broadband sector, service issues accounted for more complaints than other categories.
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