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Preferred beauty cosmetic shops among consumers in France 2019

In order to define the value of each brand's satisfaction rate, consumers can be surveyed on different criteria, such as money saving, time saving, quality of information, or personal values. Based on these criteria, among others, the source was therefore able to establish that in 2019, the average satisfaction of Yves-Rocher's customers reached 49 percent, followed by Sephora (42 percent) and Nocibé (34 percent). Marionnaud came in fourth place with a satisfaction rate of 33 percent.

Ranking of preferred beauty and cosmetics shops in France in 2019, by satisfaction rate*

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Release date

July 2019



Survey time period


Number of respondents

5,000 respondents

Supplementary notes

* The following criteria were taken into account to define the average satisfaction rate of the clients: to earn money, to save time, to find what they seek, to be protected, to be informed, to be accompanied, to be respected, to be in relation with other customers, have a good time and be in agreement with their values.

The source does not specify the age of the respondents or the method of data collection used.

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Statistics on "Cosmetic and hygiene products in France"

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