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CRM solutions in the Netherlands 2011-2019, by location

Over the years the cloud solutions for CRM systems have been gaining track. In 2011 roughly ten percent of the CRM systems being cloud-based, whereas in 2019 cloud-based CRM systems took up 38 percent of the market.

CRM is an abbreviation of Content Relationship Management, a tool that is mainly used in businesses for keeping track of current and potential customers.

Local CRM systems are defined as software systems hosted locally in the building. Remote CRM systems are based in a different location, whereas hosted CRM systems are outsourced to a different company. Cloud-based systems are based on cloud technology, where the load is spread out over multiple servers in multiple locations.

CRM solutions in the Netherlands from 2011 to 2019, by location

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Release date

July 2019



Survey time period

July 2019

Number of respondents

5,200 respondents

Special properties

sites with CRM and 50 or more employees

Supplementary notes

The source does not specify the type or date of the survey.

The source does not provide information regarding multiple answering options.

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Statistics on "Software industry in the Netherlands"

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