Global offline population who want to manage finances online by age 2020

According to a Capgemini survey conducted from December 2019 to February 2020, 45 percent of offline adults worldwide aged 53 to 71 years would like to be able to use the internet in order to apply for public benefits. In comparison, only 22 percent of offline adults aged 18 to 21 years wanted the same thing.

Share of global offline population who would like to use the internet to apply for public benefits and manage finances from December 2019 to February 2020, by age group

Characteristic	Apply for public benefits (e.g., housing, food, healthcare)	Manage finances
Total	34%	24%
18-21 years	22%	6%
22-36 years	27%	22%
37-52 years	40%	30%
53-71 years	45%	32%
72 and older	33%	16%

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Release date

May 2020

More information

Region

Worldwide

Survey time period

December 2019 to February 2020

Number of respondents

5,000 respondents

Age group

18 years and older

Method of interview

Face-to-face interview, online survey

Supplementary notes

Of the 5,000 surveyed respondents, approximately 1,300 were people who are currently not online via phone and face-to-face discussions and approximately 3,700 were surveyed via an online survey.

Respondents were from the following countries: France, Germany, Sweden, the United Kingdom, the United States, and India.

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