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BOPIS orders not ready for pickup after customer received notification U.S. 2018

Published by
Tugba Sabanoglu,
Jul 27, 2022
In 2018, approximately 24 percent of Buy Online Pickup In-Store (BOPIS) orders placed by participants were not ready for pickup after the customer had received a notification saying that the order was ready.

Share of Buy Online Pickup In-Store orders that were not ready for pickup after notification was sent in the United States in 2018*

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Sources

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In cooperation with
IHL Group
Release date

February 2019

Region

United States

Survey time period

October to December 2018

Special properties

300 secret shoppers were sent to research BOPIS process of selected leading retailers across the U.S.

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