US: favorite online retail service attributes 2021

According to a survey among consumers in the United States in March 2021, 40 percent of the respondents said that in-stock availability of the products they want was a significant feature of their online shopping experience. In the United States, consumers have mentioned two other benefits of online shopping: fast and reliable delivery and a good returns policy, accounting for 38 percent and 32 percent of respondents, respectively.

Most favored online retail service attributes chosen by consumers in the United States as of March 2021

Characteristic	Share of respondents
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Release date

June 2021

More information

Region

United States

Survey time period

March 2021

Number of respondents

8,738 consumers across 22 territories

Age group

18 years and older

Special properties

individuals who shopped online at least once in the previous year

Method of interview

Online survey

Supplementary notes

Original survey question:
In the current climate, which of the following attributes are important to you when shopping online? (These attributes were in respondents' top three)

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