ACSI - U.S. customer satisfaction with mobile retail in 2016

U.S. customer satisfaction with selected mobile retailers as of December 2016 (index score)

by Statista Research Department, last edited Dec 14, 2016
ACSI - U.S. customer satisfaction with mobile retail in 2016 This timeline shows the customer satisfaction with the overall mobile retail sector in 2016, measured with the American Customer Satisfaction Index (ACSI) score. During the survey period, customer satisfaction with Amazon.com reached a mobile satisfaction score of 85.
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U.S. customer satisfaction with selected mobile retailers as of December 2016 (index score)

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ACSI score (100-point scale)
Amazon.com85
Apple82
Coach82
H&M82
L.L. Bean82
Under Armour81
HSN81
Newegg81
Nike81
Best Buy80
Express80
Aggregate Mobile Satisfaction80
Kohl's80
Neiman Marcus80
Etsy79
Nordstrom79
Staples79
Target78
Gap78
Home Depot78
Lululemon78
Macy's78
QVC78
Walmart77
Walgreens76
Sears74
ACSI score (100-point scale)
Amazon.com85
Apple82
Coach82
H&M82
L.L. Bean82
Under Armour81
HSN81
Newegg81
Nike81
Best Buy80
Express80
Aggregate Mobile Satisfaction80
Kohl's80
Neiman Marcus80
Etsy79
Nordstrom79
Staples79
Target78
Gap78
Home Depot78
Lululemon78
Macy's78
QVC78
Walmart77
Walgreens76
Sears74
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by Statista Research Department, last edited Dec 14, 2016
This timeline shows the customer satisfaction with the overall mobile retail sector in 2016, measured with the American Customer Satisfaction Index (ACSI) score. During the survey period, customer satisfaction with Amazon.com reached a mobile satisfaction score of 85.
Show more
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