Customer service attributes: main causes of discontent among Chinese consumers 2012

This statistic shows the customer service attributes causing the most discontent among consumers in China in 2012. During the survey, 8 percent of respondents stated that they were discontent with the friendliness and politeness of employees.

Customer service attributes: main causes of discontent among Chinese consumers in 2012

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Source

Release date

February 2013

Region

China

Survey time period

2012*

Supplementary notes

* Figures are based on the results of the 2012 Accenture Global Consumer Behavior Survey. The source does not provide an exact date of survey.

Multiple answers were possible during the survey.

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