Services provided by contact centers worldwide as of March 2013

What services do your organization's contact centers provide?

Services provided by contact centers worldwide as of March 2013 This statistic shows the Services provided by contact centers worldwide as of March 2013. During the survey, 30 percent of contact center industry leaders said that their organization's contact center offered inbound sales services.
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What services do your organization's contact centers provide?

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Share of respondents
B2B customer care39%
B2C customer care 37%
Inbound sales30%
Help desk (e.g., IT)29%
Technical support26%
Internal and/or back office25%
Outbound sales25%
Field service24%
Share of respondents
B2B customer care39%
B2C customer care 37%
Inbound sales30%
Help desk (e.g., IT)29%
Technical support26%
Internal and/or back office25%
Outbound sales25%
Field service24%
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This statistic shows the Services provided by contact centers worldwide as of March 2013. During the survey, 30 percent of contact center industry leaders said that their organization's contact center offered inbound sales services.
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