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Services provided by contact centers worldwide as of March 2013
Services provided by contact centers worldwide as of March 2013
What services do your organization's contact centers provide?
by Statista Research Department,
last edited
May 15, 2013
This statistic shows the Services provided by contact centers worldwide as of March 2013. During the survey, 30 percent of contact center industry leaders said that their organization's contact center offered inbound sales services.
What services do your organization's contact centers provide?
Loading statistic...
| Share of respondents | |
|---|---|
| B2B customer care | 39% |
| B2C customer care | 37% |
| Inbound sales | 30% |
| Help desk (e.g., IT) | 29% |
| Technical support | 26% |
| Internal and/or back office | 25% |
| Outbound sales | 25% |
| Field service | 24% |
| Share of respondents | |
|---|---|
| B2B customer care | 39% |
| B2C customer care | 37% |
| Inbound sales | 30% |
| Help desk (e.g., IT) | 29% |
| Technical support | 26% |
| Internal and/or back office | 25% |
| Outbound sales | 25% |
| Field service | 24% |
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Source: Deloitte
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Description
Source
More information
by Statista Research Department,
last edited
May 15, 2013
This statistic shows the Services provided by contact centers worldwide as of March 2013. During the survey, 30 percent of contact center industry leaders said that their organization's contact center offered inbound sales services.
- Source
- Deloitte
- Show further sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- May 2013
- Region
- Worldwide
- Survey time period
- March 2013
- Number of respondents
- ca. 300
- Special properties
- contact center industry leaders
- Supplementary notes
-
The source does not specify a type of survey.
Multiple answers were possible.
Source
- Source
- Deloitte
- Show further sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- May 2013
More information
- Region
- Worldwide
- Survey time period
- March 2013
- Number of respondents
- ca. 300
- Special properties
- contact center industry leaders
- Supplementary notes
-
The source does not specify a type of survey.
Multiple answers were possible.
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Statistics on "Call centers in the U.S."
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Important customer service attributes in contact centers worldwide as of March 2013
- Turnover of representatives in contact centers worldwide as of March 2013, by size
- Geographical distribution of contact centers worldwide as of December 2016
- Most important factors for contact center locations worldwide as of March 2013
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- Response time in customer service by communication channel U.S. 2017
- Customer service agents: communication channels with management U.S. 2017
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- Ways in which customers communicated with businesses in the past 12 months U.S. 2017
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- Customer service issues: preferred contact channels for customers U.S. 2015-2017
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- Distribution of interactions handled by contact centers worldwide 2016, by channel
- Current and planned services supported by contact centers worldwide 2016
- Challenges for BPO service companies 2011
- Revenue of adoption & child welfare services in the U.S., 2009-2014
- Canada: Export value of services in 2017, by country
- Trade balance of services in Mexico 2017
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Studies
- Call centers in the U.S.
- Deloitte 2019 Global Contact Center Survey Results
- Tata Consultancy Services Limited Annual Report 2018-2019
- Contact Center Satisfaction Index Report 2019
- Contact Center Satisfaction Index Report 2018
- Tata Consultancy Services Limited Annual Report 2017-2018
- Global State of Customer Service Report 2018
- Call Center Location Trend Report 2019
- Contact Center Satisfaction Index Report 2017
- Deloitte 2013 Global Contact Center Survey Results
- Deloitte 2017 Global Contact Center Survey Results
- Tata Consultancy Services Limited Annual Report 2016-2017
- 2018 Aspect Agent Experience Survey
- Call Center Location Trend Report 2017
- Call Center Location Trend Report 2018
Statistics on "Call centers in the U.S."
- Market size of the call center market worldwide from 2012 to 2017, by region (in billion U.S. dollars)
- Global contact center satisfaction index from 2010 to 2019
- Global contact center satisfaction index from 2016 to 2019, by industry
- Number of call centers opened or expanded from 2016 to 2018, by region or country
- Number of contact center employees in the United States from 2014 to 2018 (in millions)*
- Number of call centers in the U.S. states with the highest call center employment in July 2018
- Largest call centers in the United States as of August 2018, by number of employees
- Revenue of Tata Consultancy Services Limited worldwide from 2007 to 2019 (in trillion Indian rupees)
- Revenue distribution of Tata Consultancy Services Limited worldwide in 2018 and 2019, by region
- Revenue of Convergys Corporation from 2009 to 2017 (in billion U.S. dollars)
- Revenue of Convergys Corporation from 2011 to 2017, by segment (in million U.S. dollars)
- Total revenue generated by Arvato from CRM Solutions from 2015 to 2017 (in billion U.S. dollars)
- Number of jobs created in the call center industry in the United States from 2016 to 2018, by region
- Numbers of employees working in telecommunications in the U.S. from 2015 to 2018, by occupation
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- Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*
- Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2018*
- Communication channels easy to use in customer service in the United States in 2018
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- Do you feel the quality of customer service is getting better or worse?
- Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018
- What are the most important customer experience/interaction attributes?*
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