This statistic shows the Services provided by contact centers worldwide as of March 2013. During the survey, 30 percent of contact center industry leaders said that their organization's contact center offered inbound sales services.
What services do your organization's contact centers provide?
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Statistics on Call centers in the U.S.
Industry overview
5
- Basic Statistic Global contact center satisfaction index 2010-2022
- Premium Statistic Number of call centers opened or expanded by region 2016-2021
- Premium Statistic Contact center employees in the United States 2014-2021
- Premium Statistic Industry revenue of “telephone call centres“ in the U.S. 2012-2024
- Premium Statistic States with the highest wages in telemarketing in the U.S. 2020-2021
Leading companies
7
- Premium Statistic Revenue of Tata Consultancy Services Limited worldwide 2005-2022
- Premium Statistic Revenue distribution of Tata Consultancy Services worldwide by region 2017-2022
- Premium Statistic Annual revenue of Genpact worldwide 2006-2021
- Premium Statistic Revenue of AT&T worldwide 2016-2021, by region
- Basic Statistic Revenue of Citigroup 2011-2021
- Premium Statistic Atento S.A. revenue in the U.S. 2016-2021
- Premium Statistic Comcast Corporation's revenue 2006-2021
Employment
6
- Premium Statistic Number of jobs created in the U.S. call center industry by region U.S. 2016-2021
- Premium Statistic U.S. telecommunications industry: employees by occupation 2015-2021
- Premium Statistic U.S. states with the highest number of call center employees 2018
- Premium Statistic States with the highest employment in telemarketing in the U.S. 2020-2021
- Premium Statistic Hire rate at Wells Fargo in the United States 2019-2021, by gender
- Premium Statistic Customer service employees at government agencies in U.S. 2014-2021
Operations
5
- Basic Statistic Customers who have contacted customer service in the past month U.S. 2015-2020
- Premium Statistic Easiest-to-use customer service channels in U.S. 2019-2020
- Premium Statistic U.S. customers who did more business with companies due to good customer service 2020
- Basic Statistic Customers who stopped doing business due to poor customer service U.S. 2016-2020
- Premium Statistic Companies with the worst rated customer service in the U.S. 2020
Further related statistics
18
- Important customer service attributes in contact centers worldwide as of March 2013
- Most important factors for contact center locations worldwide as of March 2013
- Outsourced contact centers worldwide as of June 2015
- Turnover of representatives in contact centers worldwide as of March 2013, by size
- Geographical distribution of contact centers worldwide as of December 2016
- Benefits associated with using customer service by communication channel U.S. 2017
- Customer service agents: communication channels with management U.S. 2017
- U.S. customers who found their customer service experience good by channel 2016-2017
- Response time in customer service by communication channel U.S. 2017
- Ways in which customers communicated with businesses in the past 12 months U.S. 2017
- Contact times it takes for customer service to resolve issues by channel U.S. 2017
- Customer service issues: preferred contact channels for customers U.S. 2015-2017
- Distribution of interactions handled by contact centers worldwide 2016, by channel
- Current and planned services supported by contact centers worldwide 2016
- Most requested BPO service category 2011
- Banking channels used by NatWest customers in the United Kingdom (UK) 2015
- Industry revenue of “photographic services“ in California 2012-2024
- Industry revenue of “photographic services“ in Texas 2012-2024
Further Content: You might find this interesting as well
Statistics
- Important customer service attributes in contact centers worldwide as of March 2013
- Most important factors for contact center locations worldwide as of March 2013
- Outsourced contact centers worldwide as of June 2015
- Turnover of representatives in contact centers worldwide as of March 2013, by size
- Geographical distribution of contact centers worldwide as of December 2016
- Benefits associated with using customer service by communication channel U.S. 2017
- Customer service agents: communication channels with management U.S. 2017
- U.S. customers who found their customer service experience good by channel 2016-2017
- Response time in customer service by communication channel U.S. 2017
- Ways in which customers communicated with businesses in the past 12 months U.S. 2017
- Contact times it takes for customer service to resolve issues by channel U.S. 2017
- Customer service issues: preferred contact channels for customers U.S. 2015-2017
- Distribution of interactions handled by contact centers worldwide 2016, by channel
- Current and planned services supported by contact centers worldwide 2016
- Most requested BPO service category 2011
- Banking channels used by NatWest customers in the United Kingdom (UK) 2015
- Industry revenue of “photographic services“ in California 2012-2024
- Industry revenue of “photographic services“ in Texas 2012-2024
Deloitte. (May 15, 2013). What services do your organization's contact centers provide? [Graph]. In Statista. Retrieved February 06, 2023, from https://www.statista.com/statistics/321702/services-provided-by-contact-centers-worldwide/
Deloitte. "What services do your organization's contact centers provide?." Chart. May 15, 2013. Statista. Accessed February 06, 2023. https://www.statista.com/statistics/321702/services-provided-by-contact-centers-worldwide/
Deloitte. (2013). What services do your organization's contact centers provide?. Statista. Statista Inc.. Accessed: February 06, 2023. https://www.statista.com/statistics/321702/services-provided-by-contact-centers-worldwide/
Deloitte. "What Services Do Your Organization's Contact Centers Provide?." Statista, Statista Inc., 15 May 2013, https://www.statista.com/statistics/321702/services-provided-by-contact-centers-worldwide/
Deloitte, What services do your organization's contact centers provide? Statista, https://www.statista.com/statistics/321702/services-provided-by-contact-centers-worldwide/ (last visited February 06, 2023)
What services do your organization's contact centers provide? [Graph], Deloitte, May 15, 2013. [Online]. Available: https://www.statista.com/statistics/321702/services-provided-by-contact-centers-worldwide/