Services provided by contact centers worldwide as of March 2013

This statistic shows the Services provided by contact centers worldwide as of March 2013. During the survey, 30 percent of contact center industry leaders said that their organization's contact center offered inbound sales services.

What services do your organization's contact centers provide?

Share of respondents
B2B customer care39%
B2C customer care 37%
Inbound sales30%
Help desk (e.g., IT)29%
Technical support26%
Internal and/or back office25%
Outbound sales25%
Field service24%
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Source

Release date

May 2013

Region

Worldwide

Survey time period

March 2013

Number of respondents

ca. 300

Special properties

contact center industry leaders

Supplementary notes

The source does not specify a type of survey.
Multiple answers were possible.

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Statistics on "Call centers in the U.S."

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