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Income of account holders who switched or did not switch bank accounts in UK 2015
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Income of account holders who switched or did not switch bank accounts in UK 2015
Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by income
This statistic displays the distribution of current account holders who switched and those who did not switch bank accounts in the last year in the United Kingdom (UK) as of the first quarter of 2015, listed by income brackets. It was reported that those with a higher income were more likely to have switched accounts (54 percent versus 41 percent who did not switch).
Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by income
| Income** | Switched | Did not switch |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
| Income** | Switched | Did not switch |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
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Description
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This statistic displays the distribution of current account holders who switched and those who did not switch bank accounts in the last year in the United Kingdom (UK) as of the first quarter of 2015, listed by income brackets. It was reported that those with a higher income were more likely to have switched accounts (54 percent versus 41 percent who did not switch).
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- Release date
- April 2015
- Region
- United Kingdom
- Survey time period
- February 12 to March 27, 2015
- Number of respondents
- 3,190*
- Age group
- 18 years and older
- Method of interview
- Telephone interview
- Supplementary notes
-
* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
n (switched) = 109 and n (did not switch) = 3,081.
** High income: £24,000 or more per year
Medium income: £12,000 to £23,999 per year
Low income: less than £12,000 per year.
Source
- Show sources information
- Show publisher information
- Release date
- April 2015
More information
- Region
- United Kingdom
- Survey time period
- February 12 to March 27, 2015
- Number of respondents
- 3,190*
- Age group
- 18 years and older
- Method of interview
- Telephone interview
- Supplementary notes
-
* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
n (switched) = 109 and n (did not switch) = 3,081.
** High income: £24,000 or more per year
Medium income: £12,000 to £23,999 per year
Low income: less than £12,000 per year.
Other statistics on the topic
Current account holder satisfaction levels for UK-operating banks in 2018
Selected European countries ranked by retail banking customer satisfaction 2016
Current account switches of United Kingdom (UK) banks Q3 2018, by gain or loss
Current bank account switching numbers in the United Kingdom (UK) 2016-2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Satisfaction with level of charges by previous & current bank after switching UK 2015
- Age of account holders who switched or did not switch bank accounts in UK 2015
- Overdraft on accounts of adults who switched or did not switch bank accounts UK 2015
- Reasons for switching current bank accounts UK 2015
- Satisfaction with problem handling by previous & current bank after switching UK 2015
- Behaviour of account holders in regard to searching and switching banks in UK 2015
- Expected & actual ease of changing bank account in the United Kingdom (UK) 2015
- Charges paid on current account in last 12 months in the United Kingdom (UK) 2015
- Satisfaction with customer service in previous & current bank after switching UK 2015
- Views on banking: customers opinions on switching current accounts UK 2015
- Client behavior if most frequently used bank branch closed in the UK 2015
- Banking: joint account holders use of their main current account UK 2015
- Level of satisfaction with the bank providing main current account in the UK 2015
- Reasons for using multiple banks for current accounts UK 2015
- Time users without additional financial products had their main account UK 2015
- Additional financial products owned by personal current accounts holders in UK 2015
- Customer satisfaction with their bank UK 2015
- Additional financial products with main bank next to the current account UK 2015
- Importance of problem handling quality and speed by main current account bank UK 2015
- Level of satisfaction with incentives of main current account bank UK 2015
Studies
- Current bank accounts in the United Kingdom (UK)
- Personal current account investigation
- Bank customer retention in the United Kingdom (UK)
- Banche e moneta: serie nazionali - Novembre 2018
- Banca d'Italia - Mercato Finanziario, novembre-dicembre 2018
- Banche e moneta: serie nazionali - agosto 2018
- Banca d'Italia - Sistema dei pagamenti, dicembre 2017 marzo 2018
- Banca d'Italia - Mercati Finanziari, agosto-settembre 2018
- Banche e moneta: serie nazionali - giugno 2018
- Banca d'Italia - Relazione annuale, appendice 2018
- Digital banking 2018 - KPMG
- The Italian Asset Management market key figures - July 2018
- Investment in Italy
- Banche e moneta: serie nazionali - aprile 2017
- Banca d'Italia - Relazione annuale, appendice 2017
Statistics on "Bank customer retention in the United Kingdom (UK)"
- Factors influencing customers' choice of bank in Western and Central Europe as of 2014
- Share of retail bank customers with positive banking experience in selected European countries as of 2016
- Retail banking experience of Millennial (Generation Y) customers in Western and Central Europe from 2015 to 2016
- Client assessment of performance of banking services in the United Kingdom (UK) in 2014
- Client satisfaction with current bank in the United Kingdom (UK) from 2011 to 2014
- Bank client generalized sentiments towards their banks in United Kingdom (UK) between 2011 and 2014
- Bank customers connectedness with bank in the United Kingdom (UK) in 2014
- Number of customers switching their current bank account providers in the United Kingdom (UK) from January 2016 to December 2018
- Annual number of customers switching their current bank account provider in the United Kingdom (UK) from 2012 to 2018 (in millions)
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014
- Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014
- Percentage of consumers who would switch service provider after one incidence of bad customer service in the United Kingdom (UK) in 2013, by organisation type
- Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014
- Likelihood of customers staying with primary retail bank for Western and Central European countries as of 2016
- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 3rd quarter 2018
- If you were to switch banks, would you consider a bank with no branch locations?
- Customer loyalty score to their primary retail bank in the United Kingdom (UK) in 2014
- Leading high street banks and savings brands ranked by BrandIndex Index score in the United Kingdom (UK) from July 2017 to June 2018
- Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of September 2018
- Leading banks in the United Kingdom (UK) in 2014, ranked by credit card holder satisfaction
- Leading banks in the United Kingdom (UK) in 2014, by satisfaction levels of savings account holders
- Share of bank clients who complained to the main current bank account provider in the United Kingdom (UK) between 2011 and 2014
- Total number of complaints regarding the banking products and services* in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)
- Distribution of complaints regarding banking and credit card services in the United Kingdom (UK) in the 1st half of 2018, by cause of complaint
- Number of banking & credit cards services customer complaints in the United Kingdom (UK) in the first half of 2018, by company
- Share of new complaints to the Financial Ombudsman regarding banking services and products in the United Kingdom (UK) from 2009/10 to 2017/18
- Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of the second quarter of 2017*
- Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2016/17 to 2017/18, by complaint focus
- Customer satisfaction with level of charges e.g. overdraft charge in current and previous bank account supplier in the United Kingdom (UK) in 2015
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by age group
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by months overdrawn
- Account holders' reasons for switching bank accounts in the last year in the United Kingdom (UK) in 2015
- Customer satisfaction with quality and speed of handling problems in current and previous bank account supplier in the United Kingdom (UK) in 2015
- Account holders' behavior in searching and switching bank offers in the last year and last 3 years in the United Kingdom (UK) in 2015
- Ease of the process of changing bank account in the United Kingdom (UK) in 2015, by expectation and reality
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- Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015
- Customer opinion distribution on switching current accounts being too much hassle in the United Kingdom (UK) in 2015
- Clients expectations of future behavior should their most frequently used bank branch close in the United Kingdom (UK) in 2015
- Length of time joint account holders have been using their main current account in the United Kingdom (UK) in 2015
- Current bank account holders satisfaction with their main financial provider in the United Kingdom (UK) in 2015
- Account holders' reasons for using more than one bank for their current accounts in the United Kingdom (UK) in 2015
- Length of time customers with no additional financial products from the same bank have been using their main current account in the United Kingdom (UK) in 2015
- Distribution of account holders with additional financial products* in the United Kingdom (UK) in 2015, by product type
- Share of satisfied bank customers in the United Kingdom (UK) in 2015, by bank
- Distribution of account holders with additional financial products from main bank* in the United Kingdom (UK) in 2015, by financial product
- Customer opinion on the importance of the speed and quality of problem handling by their main bank in the United Kingdom (UK) in 2015
- Customer satisfaction with incentives provided by their main bank in the United Kingdom (UK) in 2015
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