Customer complaints about pensions in the United Kingdom (UK) 2009-2019

Number of complaints regarding pension products and services in the United Kingdom (UK) from 2009/2010 to 2018/2019

by James Cherowbrier, last edited Jun 7, 2019
Customer complaints about pensions in the United Kingdom (UK) 2009-2019 This statistic illustrates the number of complaints submitted to the Financial Ombudsman regarding pension products and services in the United Kingdom (UK) between the financial years of 2009/2010 to 2018/2019. It can be seen that there were over 7.4 thousand new complaints regarding pensions in 2018/2019. This marked a sharp increase overall from 2017/2018, when under 5.3 thousand new pension-related complaints were filed. The smallest number of complaints were found in 2010/2011, when a total of more than 2.7 thousand complaints were recorded.
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Number of complaints regarding pension products and services in the United Kingdom (UK) from 2009/2010 to 2018/2019

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Number of complaints
2018/197,449
2017/18 5,257
2016/17 5,160
2015/16 4,495
2014/15 4,290
2013/14 4,361
2012/13 4,401
2011/12 3,454
2010/11 2,706
2009/10 3,594
Number of complaints
2018/197,449
2017/18 5,257
2016/17 5,160
2015/16 4,495
2014/15 4,290
2013/14 4,361
2012/13 4,401
2011/12 3,454
2010/11 2,706
2009/10 3,594
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by James Cherowbrier, last edited Jun 7, 2019
This statistic illustrates the number of complaints submitted to the Financial Ombudsman regarding pension products and services in the United Kingdom (UK) between the financial years of 2009/2010 to 2018/2019. It can be seen that there were over 7.4 thousand new complaints regarding pensions in 2018/2019. This marked a sharp increase overall from 2017/2018, when under 5.3 thousand new pension-related complaints were filed. The smallest number of complaints were found in 2010/2011, when a total of more than 2.7 thousand complaints were recorded.
Show more
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