Shopping behaviour: retailer choices UK 2016

This survey represents the reasoning behind customers choosing their favourite retailer in the United Kingdom (UK) in 2016. The most popular reason for choosing one retailer over another is better prices. 59.3 percent of the respondents claim that good prices are why they stick with their favourite retailer. 43.3 percent state that trust in the brand is their reasoning. For 36.7 percent, it is important that the retailer usually has the items they want in stock. The returns policy is important for 28.2 percent and good online customer reviews for 9 percent of the people.

Respondents stating the reason for choosing a retailer in the United Kingdom (UK) in 2016

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Single Account

only $59 / month *
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

February 2017

Region

United Kingdom

Survey time period

2016

Supplementary notes

The original survey question was: "Why do you shop with your favourite retailers?".

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 / Month *
Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract; Prices do not include sales tax.

Statistics on "Retail trade in the United Kingdom (UK)"

Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.