Product return methods preferred by online consumers in Poland 2019

This statistic shows the results of a survey on the preferred methods of returning products purchased online in Poland in 2019. According to the survey, 18 percent of respondents in 2019 reported that a courier should come back and pick-up the parcel.

Preferred methods of returning products purchased online in Poland in 2019*

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Sources

Release date

July 2019

Region

Poland

Survey time period

April 18-26, 2019

Number of respondents

1,014 respondents

Age group

15 years and older

Special properties

Internet users who shop online and knew about possibility to return

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* The original question was worded as follows: "A z których z poniższych form zwrotu towaru korzystasz najczęściej podczas zakupów przez internet?" (English: Which of the following product return methods encourage you to buy online?).

The report was prepared by Gemius in cooperation with the Chamber of Digital Economy.

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Statistics on "E-commerce in Poland"

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