Return rate of online purchases in Russia in 2018, by category

In 2018, clothing was listed the first among the most frequently returned products after being bought online in Russia, with almost a fifth of total e-purchases being sent back. Appliances and electronics followed with a return rate of 18 percent. Moreover, 13 percent of the books ordered online were sent back in the observed timeframe.

Return rate of online purchases in Russia in 2018, by product category

Share of returns
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Sources

Release date

July 2019

Region

Russia

Survey time period

May 30 to July 12, 2018

Number of respondents

1,018 respondents

Age group

18 years and older

Special properties

Russians who had placed and received at least one online order for physical goods since January 2018

Method of interview

Online survey

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