ACSI - U.S. customer satisfaction with Amazon.com as of 2018

Published by J. Clement, Mar 4, 2019
This graph shows the American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com from 2000 to 2018. In 2018, the customer satisfaction score of the online retailer was 82 out of 100 ASCI points.

U.S. customer satisfaction with Amazon.com from 2000 to 2018 (index score)

ACSI score (100-point scale)
201882
201785
201686
201583
201486
201388
201285
201186
201087
200986
200886
200788
200687
200587
200484
200388
200288
200184
200084
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Source

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Release date

February 2019

Region

United States

Survey time period

2000 to 2018

Method of interview

Face-to-face interview

Supplementary notes

Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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