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ACSI - U.S. customer satisfaction with Amazon.com as of 2019

Published by J. Clement, Mar 2, 2020
This graph shows the American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com from 2000 to 2018. In 2019, the customer satisfaction score of the online retailer was 83 out of 100 ASCI points.

U.S. customer satisfaction with Amazon.com from 2000 to 2019 (index score)

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Release date

February 2020

Region

United States

Survey time period

2000 to 2019

Method of interview

Face-to-face interview

Supplementary notes

Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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