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ACSI - U.S. customer satisfaction with Amazon.com as of 2018
ACSI - U.S. customer satisfaction with Amazon.com as of 2018
U.S. customer satisfaction with Amazon.com from 2000 to 2018 (index score)
This graph shows the American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com from 2000 to 2018. In 2018, the customer satisfaction score of the online retailer was 82 out of 100 ASCI points.
U.S. customer satisfaction with Amazon.com from 2000 to 2018 (index score)
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| ACSI score (100-point scale) | |
|---|---|
| 2018 | 82 |
| 2017 | 85 |
| 2016 | 86 |
| 2015 | 83 |
| 2014 | 86 |
| 2013 | 88 |
| 2012 | 85 |
| 2011 | 86 |
| 2010 | 87 |
| 2009 | 86 |
| 2008 | 86 |
| 2007 | 88 |
| 2006 | 87 |
| 2005 | 87 |
| 2004 | 84 |
| 2003 | 88 |
| 2002 | 88 |
| 2001 | 84 |
| 2000 | 84 |
| ACSI score (100-point scale) | |
|---|---|
| 2018 | 82 |
| 2017 | 85 |
| 2016 | 86 |
| 2015 | 83 |
| 2014 | 86 |
| 2013 | 88 |
| 2012 | 85 |
| 2011 | 86 |
| 2010 | 87 |
| 2009 | 86 |
| 2008 | 86 |
| 2007 | 88 |
| 2006 | 87 |
| 2005 | 87 |
| 2004 | 84 |
| 2003 | 88 |
| 2002 | 88 |
| 2001 | 84 |
| 2000 | 84 |
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Description
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This graph shows the American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com from 2000 to 2018. In 2018, the customer satisfaction score of the online retailer was 82 out of 100 ASCI points.
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- Release date
- February 2019
- Region
- United States
- Survey time period
- 2000 to 2018
- Method of interview
- Face-to-face interview
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
Source
- Show sources information
- Show publisher information
- Release date
- February 2019
More information
- Region
- United States
- Survey time period
- 2000 to 2018
- Method of interview
- Face-to-face interview
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
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Statistics on "Amazon"
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- Annual net revenue of Amazon from 2006 to 2018, by segment (in billion U.S. dollars)
- Net revenue of Amazon from 1st quarter 2007 to 4th quarter 2018 (in billion U.S. dollars)
- Global net revenue of Amazon.com from 2014 to 2018, by product groups (in billion U.S. dollars)
- Percentage of paid units sold by third-party sellers on Amazon platform as of 4th quarter 2018
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- How much do you agree with the following statements regarding international tech and internet companies such as Google, Apple, Facebook, and Amazon?
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