U.S. customer satisfaction with Amazon.com from 2000 to 2017 (index score)

ACSI - U.S. customer satisfaction with Amazon.com as of 2017 This graph shows the American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com from 2000 to 2017. In 2017, the customer satisfaction score of the online retailer was 85 out of 100 ASCI points.
Show more
Loading statistic...
ACSI score (100-point scale)
200084
200184
200288
200388
200484
200587
200687
200788
200886
200986
201087
201186
201285
201388
201486
201583
201686
201785
ACSI score (100-point scale)
200084
200184
200288
200388
200484
200587
200687
200788
200886
200986
201087
201186
201285
201388
201486
201583
201686
201785
Download Settings Share
Chart type
Datalabels
Share on Social Media
HTML code to embed chart as PNG (FAQ)
Download started
Please be patient - this may take a moment
Description Source More information
This graph shows the American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com from 2000 to 2017. In 2017, the customer satisfaction score of the online retailer was 85 out of 100 ASCI points.
Show more
Release date
February 2018
Region
United States
Survey time period
2000 to 2017
Method of interview
Face-to-face interview
Supplementary notes
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

More information

Statista Accounts: Access All Statistics. Starting from $588 / Year

Statistics on "Amazon"

  • Company overview
  • Benchmark
  • User demographics
The most important statistics
  • User behavior
The most important statistics
  • Digital media
The most important statistics
  • Amazon Web Services

Related Studies: Available to Download in PDF or PPTX Format

Amazon

All Information
in one Presentation

Amazon

Everything On "Amazon" in One Document: Edited and Divided into Handy Chapters. Including Detailed References.

Other Reports & Dossiers

Statista for Your Company: The Research and Analysis Tool

  • Product Film
  • Statistics
  • Downloads

Our Premium Statistics - facts for your business

Currently, Statista provides more than 1 million statistics.
93 percent (all Premium content) are exclusively accessible via our professional accounts.

Unlimited access

As a Statista Premium customer, you receive unlimited access to all statistics at all times. Including downloads of data in the most common formats (XLS, PDF & PNG). Create relevant and significant statistics in no time.

You are in good company

Further Content: Statistics, Studies, and Topic Pages

Our Business Solutions: Save Time and Money

only

$588*

per year
Your advantages
  • Full access to all our statistics
  • Download as XLS, PDF & PNG
  • Relevant data: complete source information
All functions of our platform illustrated face-to-face
  • Learn how Statista supports your company
  • Extensive tour across the whole portal
  • Personal guidance by our support team
The knowledge database for your company
  • All functions of the Premium Account
  • Access to dossiers, forecasts and studies
  • Access to our international database
  • Publishing rights and other exclusive functions

Statistics on the topic

Topics

About Statista

Learn more about how Statista can support your business.

Request webinar

We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.