ACSI - U.S. customer satisfaction with Amazon.com as of 2021

Published by Daniela Coppola, Mar 17, 2022
This graph shows the American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com from 2000 to 2021. In 2021, the customer satisfaction score of the online retailer was 78 out of 100 ASCI points.

U.S. customer satisfaction with Amazon.com from 2000 to 2021 (index score)

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Release date

2022

Region

United States

Survey time period

2000 to 2021

Method of interview

Face-to-face interview

Supplementary notes

Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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