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ACSI - U.S. customer satisfaction with Amazon.com as of 2017

U.S. customer satisfaction with Amazon.com from 2000 to 2017 (index score)

ACSI - U.S. customer satisfaction with Amazon.com as of 2017

This graph shows the American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com from 2000 to 2017. In 2017, the customer satisfaction score of the online retailer was 85 out of 100 ASCI points.

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This graph shows the American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com from 2000 to 2017. In 2017, the customer satisfaction score of the online retailer was 85 out of 100 ASCI points.

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Release date: February 2018

Region: United States
Survey time period: 2000 to 2017
Method of interview: Face-to-face interview
Supplementary notes: Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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