customer satisfaction score of the online retailer was 78 out of 100 ASCI points.
This graph shows the American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com from 2000 to 2021. In 2021, the U.S. customer satisfaction with Amazon.com from 2000 to 2021 (index score)
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Statistics on Online shopping behavior in the United States
Overview
7
- Premium Statistic Retail e-commerce sales in the U.S. 2014-2025
- Premium Statistic Quarterly e-commerce share in total U.S. retail sales 2010-2022
- Premium Statistic Quarterly U.S. e-commerce retail sales 2009-2022
- Premium Statistic Penetration rate of e-commerce in the U.S. 2018-2027
- Premium Statistic E-commerce as share of total retail sales in the U.S. 2013-2025
- Premium Statistic ACSI - U.S. customer satisfaction with online retail as of 2021
- Basic Statistic ACSI - U.S. customer satisfaction with Amazon.com as of 2021
Offline versus online shopping
8
- Premium Statistic Sources of inspiration for new products in the U.S. 2022
- Premium Statistic Sources of information about products in the U.S. 2022
- Premium Statistic Online vs. offline purchases by category in the U.S. 2022
- Premium Statistic U.S. generations shopping online and offline 2021
- Premium Statistic U.S. generations that frequently shopping online and offline 2021
- Premium Statistic Share of online and offline visits to hardware stores among U.S. consumers 2020-2021
- Premium Statistic Share of online & offline visits to big box retailers among U.S. consumers 2020-2021
- Premium Statistic Share of online & offline visits to pharmacies among U.S. consumers 2020-2021
Online shopping behavior
8
- Premium Statistic Most common online purchases by category in the U.S. 2022
- Premium Statistic Drivers of online purchases in the U.S. 2022
- Premium Statistic Online vs. offline product research by category in the U.S. 2022
- Premium Statistic Foreign countries where U.S. shoppers last bought online 2022
- Premium Statistic Share of frequent online shoppers in the U.S. 2021, by channel
- Premium Statistic Cart abandonment rate in the United States 2022
- Premium Statistic Likelihood of U.S. consumers to shop with a retail app in the future 2021, by age
- Premium Statistic Points of irritation when returning items purchased online in the United States 2020
Online grocery shopping
7
- Premium Statistic Main reasons to order groceries online in the U.S. 2021
- Premium Statistic Online food and grocery brands with highest awareness in the U.S. 2021
- Premium Statistic Preferred online food and grocery suppliers in the U.S. 2021
- Premium Statistic Average weekly online grocery expenditure in the U.S. 2021
- Premium Statistic Main devices for online grocery shopping in the U.S. 2021
- Premium Statistic Main barriers to online grocery shopping in the U.S. 2021
- Premium Statistic Share of online and offline visits to grocery stores among U.S. consumers 2020-2021
Holiday shopping habits
7
- Premium Statistic In-store vs. online holiday shopping plans in the U.S. 2015-2022
- Basic Statistic U.S. consumers preferred holiday shopping stores 2022
- Premium Statistic Share of online vs. in-store holiday spending in the United States 2022
- Premium Statistic Products consumers plan to buy online on Black Friday in the U.S. 2022, by gender
- Premium Statistic Products consumers intending to buy on Cyber Monday in the U.S. 2022, by gender
- Premium Statistic Share of Black Friday spend among Gen Z and millennials in the U.S. 2021, by channel
- Premium Statistic Share of Black Friday spend among Gen X and boomers in the U.S. 2021, by channel
Impact of COVID-19
8
- Premium Statistic Share of U.S. consumers that have tried a new shopping behavior during COVID-19 2021
- Premium Statistic Expected changes to consumer spending post-COVID-19 U.S. 2021
- Premium Statistic How consumers plan to shop in the U.S. and Europe when COVID-19 is over 2021
- Premium Statistic U.S. consumers online shopping use before and after COVID-19 2021, by category
- Premium Statistic Change in shopping frequency due to the coronavirus outbreak US 2020, by channel
- Premium Statistic Levels of comfort with holiday shopping offline U.S. 2020, by location
- Premium Statistic Leading holiday shopping concerns during COVID-19 pandemic in the United States 2020
- Premium Statistic Expected food delivery service use post-pandemic US 2020
Further related statistics
14
- Share of beauty SKUs with Amazon merchant listings United Kingdom (UK) in 2015
- Beauty index brands distributing and merchandising Amazon United Kingdom (UK) in 2016
- Ranking of online retailers based on revenue in Belgium 2016
- Number of Amazon patents as of October 2020, by authority protected
- Ranking: Top 5 URLs of Amazon.com, Inc., by first-party net sales in 2020
- Monthly sales breakdown of gold jewelry on Tmall China 2014, by brand
- Foreign casual apparel monthly sales volume on Tmall in China 2014, by price range
- Local casual apparel monthly sales volume on Tmall in China 2014, by price range
- Footwear average selling price on Tmall in China 2014, by selected foreign brand
- Sportswear average selling price on Tmall in China 2014, by selected foreign brand
- Distribution of online shoppers New Zealand 2022, by age group
- Germany: Top 5 Beauty online stores
- Retailers quickest at having orders ready for pickup U.S. 2018
- Share of household expenditure through e-commerce Malaysia 2019 by state
Further Content: You might find this interesting as well
Statistics
- Share of beauty SKUs with Amazon merchant listings United Kingdom (UK) in 2015
- Beauty index brands distributing and merchandising Amazon United Kingdom (UK) in 2016
- Ranking of online retailers based on revenue in Belgium 2016
- Number of Amazon patents as of October 2020, by authority protected
- Ranking: Top 5 URLs of Amazon.com, Inc., by first-party net sales in 2020
- Monthly sales breakdown of gold jewelry on Tmall China 2014, by brand
- Foreign casual apparel monthly sales volume on Tmall in China 2014, by price range
- Local casual apparel monthly sales volume on Tmall in China 2014, by price range
- Footwear average selling price on Tmall in China 2014, by selected foreign brand
- Sportswear average selling price on Tmall in China 2014, by selected foreign brand
- Distribution of online shoppers New Zealand 2022, by age group
- Germany: Top 5 Beauty online stores
- Retailers quickest at having orders ready for pickup U.S. 2018
- Share of household expenditure through e-commerce Malaysia 2019 by state
ACSI®. (March 17, 2022). U.S. customer satisfaction with Amazon.com from 2000 to 2021 (index score) [Graph]. In Statista. Retrieved May 29, 2023, from https://www.statista.com/statistics/185788/us-customer-satisfaction-with-amazon/
ACSI®. "U.S. customer satisfaction with Amazon.com from 2000 to 2021 (index score)." Chart. March 17, 2022. Statista. Accessed May 29, 2023. https://www.statista.com/statistics/185788/us-customer-satisfaction-with-amazon/
ACSI®. (2022). U.S. customer satisfaction with Amazon.com from 2000 to 2021 (index score). Statista. Statista Inc.. Accessed: May 29, 2023. https://www.statista.com/statistics/185788/us-customer-satisfaction-with-amazon/
ACSI®. "U.S. Customer Satisfaction with Amazon.Com from 2000 to 2021 (Index Score)." Statista, Statista Inc., 17 Mar 2022, https://www.statista.com/statistics/185788/us-customer-satisfaction-with-amazon/
ACSI®, U.S. customer satisfaction with Amazon.com from 2000 to 2021 (index score) Statista, https://www.statista.com/statistics/185788/us-customer-satisfaction-with-amazon/ (last visited May 29, 2023)
U.S. customer satisfaction with Amazon.com from 2000 to 2021 (index score) [Graph], ACSI®, March 17, 2022. [Online]. Available: https://www.statista.com/statistics/185788/us-customer-satisfaction-with-amazon/