U.S. customer satisfaction with Amazon.com from 2000 to 2016 (index score)

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ACSI score (100-point scale)
200084
200184
200288
200388
200484
200587
200687
200788
200886
200986
201087
201186
201285
201388
201486
201583
201686

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Description Source More information
This graph shows the American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com from 2000 to 2016. In 2016, the customer satisfaction score of the online retailer was 86 ASCI points.
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Release date
February 2017
Region
United States
Survey time period
2000 to 2016
Method of interview
Face-to-face interview
Supplementary notes
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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