ACSI - U.S. customer satisfaction with online retail as of 2019

This timeline shows the customer satisfaction with e-retail over the years, as measured in the American Customer Satisfaction Index (ACSI) score. In 2019, customer satisfaction with electronic retail increased from 80 to 81 points.

U.S. customer satisfaction with online retail from 2000 to 2019

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Source

Release date

February 2020

Region

United States

Survey time period

2000 to 2019

Method of interview

Face-to-face interview

Supplementary notes

According to the source, the whole e-commerce sector is comprised of not only e-retail, but also includes online brokerage, and online travel companies. The ACSI indexes are multivariable components measured by several questions. The questions assess customer evaluations of the determinants of each index. Indexes are reported on a 0 to 100 scale.

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Statistics on "E-commerce in the United States"

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