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U.S. customer satisfaction with online retail from 2000 to 2017 (index score)

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ACSI - U.S. customer satisfaction with online retail as of 2017 This timeline shows the customer satisfaction with e-retail over the years, as measured in the American Customer Satisfaction Index (ACSI) score. In 2017, customer satisfaction with electronic retail decreased from 83 to 82 points.
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ACSI score (100-point scale)
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ACSI score (100-point scale)
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Description Source More information
This timeline shows the customer satisfaction with e-retail over the years, as measured in the American Customer Satisfaction Index (ACSI) score. In 2017, customer satisfaction with electronic retail decreased from 83 to 82 points.
Show more
Release date
February 2018
Region
United States
Survey time period
2000 to 2017
Method of interview
Face-to-face interview
Supplementary notes
According to the source, the whole e-commerce sector is comprised of not only e-retail, but also includes online brokerage, and online travel companies. The ACSI indexes are multivariable components measured by several questions. The questions assess customer evaluations of the determinants of each index. Indexes are reported on a 0 to 100 scale.

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