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ACSI - U.S. customer satisfaction with online retail as of 2018

U.S. customer satisfaction with online retail from 2000 to 2018 (index score)

by J. Clement, last edited Mar 4, 2019
ACSI - U.S. customer satisfaction with online retail as of 2018 This timeline shows the customer satisfaction with e-retail over the years, as measured in the American Customer Satisfaction Index (ACSI) score. In 2018, customer satisfaction with electronic retail decreased from 82 to 80 points.
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U.S. customer satisfaction with online retail from 2000 to 2018 (index score)

ACSI score (100-point scale)
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ACSI score (100-point scale)
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by J. Clement, last edited Mar 4, 2019
This timeline shows the customer satisfaction with e-retail over the years, as measured in the American Customer Satisfaction Index (ACSI) score. In 2018, customer satisfaction with electronic retail decreased from 82 to 80 points.
Show more
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