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ACSI - U.S. customer satisfaction with online retail as of 2021

Published by Daniela Coppola, Mar 28, 2022
This timeline shows the customer satisfaction with e-retail over the years, as measured in the American Customer Satisfaction Index (ACSI) score. In 2021, customer satisfaction with electronic retail decreased to 77 points.

U.S. customer satisfaction with online retail from 2000 to 2021 (index score)

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Source

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Release date

March 2022

Region

United States

Survey time period

2000 to 2021

Method of interview

Face-to-face interview

Supplementary notes

Figures prior to 2021 were taken from previous publications. According to the source, the whole e-commerce sector is comprised of not only e-retail, but also includes online brokerage, and online travel companies. The ACSI indexes are multivariable components measured by several questions. The questions assess customer evaluations of the determinants of each index. Indexes are reported on a 0 to 100 scale.

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Statistics on " E-commerce in the United States "

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Statistics on E-commerce in the United States

Overview

6

Segments

6

Leading players

8

Online shoppers

6

Shopping behavior

5

Device usage

4

Further related statistics

17

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E-commerce in the United StatesE-commerce worldwideAmazonBeauty and personal care e-commerce in the United StatesFashion e-commerce in the United States
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