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Improvement of the customer journey and experience through digital in France 2018

This statistic presents the improvement of the experience and journey of the customer through digital in France in 2018. In France, 59 percent of mid-sized companies said that they had not put in place procedures to optimize the experience of their customers in 2018.

Have you implemented procedures to optimize the journey and "experience" of your customers?

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Sources

Release date

2019

Region

France

Survey time period

October 10-22, 2018

Number of respondents

100 respondents

Special properties

CEO, CEO and Directors of ETI in France, all sectors

Method of interview

Telephone interview

Supplementary notes

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