This statistic presents the improvement of the experience and journey of the customer through digital in France in 2018. In France, 59 percent of mid-sized companies said that they had not put in place procedures to optimize the experience of their customers in 2018.
Have you implemented procedures to optimize the journey and "experience" of your customers?
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EY, & CSA, & METI, & Apax Partners. (February 28, 2019). Have you implemented procedures to optimize the journey and "experience" of your customers? [Graph]. In Statista. Retrieved March 04, 2021, from https://www.statista.com/statistics/1088367/improvement-journey-experience-customer-digital-france/
EY, und CSA, und METI, und Apax Partners. "Have you implemented procedures to optimize the journey and "experience" of your customers?." Chart. February 28, 2019. Statista. Accessed March 04, 2021. https://www.statista.com/statistics/1088367/improvement-journey-experience-customer-digital-france/
EY, CSA, METI, Apax Partners. (2019). Have you implemented procedures to optimize the journey and "experience" of your customers?. Statista. Statista Inc.. Accessed: March 04, 2021. https://www.statista.com/statistics/1088367/improvement-journey-experience-customer-digital-france/
EY, and CSA, and METI, and Apax Partners. "Have You Implemented Procedures to Optimize The Journey and "Experience" of Your Customers?." Statista, Statista Inc., 28 Feb 2019, https://www.statista.com/statistics/1088367/improvement-journey-experience-customer-digital-france/
EY & CSA & METI & Apax Partners, Have you implemented procedures to optimize the journey and "experience" of your customers? Statista, https://www.statista.com/statistics/1088367/improvement-journey-experience-customer-digital-france/ (last visited March 04, 2021)