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Organizations using VoC programs to improve CX in the U.S. 2021

Organizations that capture the voice of customer (VoC) to drive innovation opportunities in the United States as of 2021

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Source

Release date

September 2021

Region

United States

Survey time period

May and Juene, 2021

Number of respondents

203 professionals

Method of interview

Questionnaire

Supplementary notes

This question was phrased by the source as follows: "To what extent do you agree of disagree with each of the following statements for your organization? ...The voice of the customer (VoC) is being captured to drive innovation opportunities."

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