Most common contact channels available for CX in the U.S. 2021
In a survey on customer experience (CX) among businesses conducted in the United States in 2021, participants were asked which customer contact channels their organization are providing or are planning. Customer support by email and in-person were the most widespread channels, both indicated by approximately 73.5 percent of the respondents. Website and social media followed, both with 71.4 percent of the respondents.
