In a survey on customer experience (CX) among businesses conducted in the United States in 2021, participants were asked which customer contact channels their organization are providing or are planning. Customer support by email and in-person were the most widespread channels, both indicated by approximately 73.5 percent of the respondents. Website and social media followed, both with 71.4 percent of the respondents.
Most common customer contact channels used by organizations in the United States in 2021
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NTT. (September 22, 2021). Most common customer contact channels used by organizations in the United States in 2021 [Graph]. In Statista. Retrieved April 26, 2024, from https://www.statista.com/statistics/1197090/most-common-contact-channels-for-cx-in-the-us/
NTT. "Most common customer contact channels used by organizations in the United States in 2021." Chart. September 22, 2021. Statista. Accessed April 26, 2024. https://www.statista.com/statistics/1197090/most-common-contact-channels-for-cx-in-the-us/
NTT. (2021). Most common customer contact channels used by organizations in the United States in 2021. Statista. Statista Inc.. Accessed: April 26, 2024. https://www.statista.com/statistics/1197090/most-common-contact-channels-for-cx-in-the-us/
NTT. "Most Common Customer Contact Channels Used by Organizations in The United States in 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1197090/most-common-contact-channels-for-cx-in-the-us/
NTT, Most common customer contact channels used by organizations in the United States in 2021 Statista, https://www.statista.com/statistics/1197090/most-common-contact-channels-for-cx-in-the-us/ (last visited April 26, 2024)
Most common customer contact channels used by organizations in the United States in 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1197090/most-common-contact-channels-for-cx-in-the-us/