Main issues impacting CX and customer satisfaction in the U.S. 2019
In a survey on customer experience (CX) among businesses conducted in the United States in 2019, participants were asked what the main factors negatively impacting customer journey and CX are. The main challenge, indicated by 62.3 percent of the respondents, appeared to be the ease of resolution, followed by the fact that customer data are not used effectively (47.5 percent).