Mobile retail banking customer satisfaction rates in 2012, by region

This statistic provides information on the percentage of retail banking customers in different countries around the world who reported having a positive experience with mobile banking. During the survey in 2012, it was found that 37 percent of retail banking customers in North America had a positive experience with mobile banking.

Share of retail banking customers that had a positive experience with mobile banking in 2012, by region

Share of respondents
North America37%
Central Europe35%
Middle East and Africa34%
Latin America31%
Asia Pacific30%
Western Europe28%
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Sources

Release date

May 2012

Region

Worldwide

Survey time period

January to May 2012

Number of respondents

18,000 retail banking customers

Supplementary notes

The source does not provide information regarding the age of the respondents.

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