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Selected European countries ranked by retail banking customer satisfaction 2016

This statistic illustrates the share of customers with a positive retail banking experience in the leading selected European banking systems (countries) as of 2016. Approximately 70.6 percent of surveyed bank customers in the Netherlands indicated high levels of satisfaction, ranking the country highest among European banking locations in 2016. This was followed by the Czech Republic, with 67 percent of bank customers with a positive experience throughout the year. However, only 35.7 percent of customers of Spanish retail banks reported having a positive experience in that year.

Share of retail bank customers with positive banking experience in selected European countries as of 2016

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Release date

April 2016



Survey time period


Number of respondents

16,000 respondents

Special properties

Retail banking customers from 32 countries

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Statistics on "Bank customer retention in the United Kingdom (UK)"

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