What is your preferred method of contacting your mobile network provider ?
Preferred communication method with mobile network provider in the UK 2013
This statistic shows the method consumers prefer to use to contact their mobile network provider in the United Kingdom in 2013. According to the survey, 34 percent of consumers prefer email to contact their mobile provider, while just over half prefer telephone contact.
What is your preferred method of contacting your mobile network provider ?
Share of respondents
Telephone54%
E-mail34%
Letter4%
Instant chat/messenger3%
SMS0%
Social media0%
Face to face0%
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Source

Release date

July 2013

Region

United Kingdom

Survey time period

April 2013

Number of respondents

880 respondents

Age group

16 years and older

Special properties

UK consumers

Preferred communication method with mobile network provider in the UK 2013
This statistic shows the method consumers prefer to use to contact their mobile network provider in the United Kingdom in 2013. According to the survey, 34 percent of consumers prefer email to contact their mobile provider, while just over half prefer telephone contact.
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