Suggestions to improve customer care services Singapore May 2018

Suggestions to improve customer care services in Singapore as of May 2018

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Release date

November 2018

Region

Singapore

Survey time period

March 15 to May 17, 2018

Number of respondents

1,502 respondents

Age group

18 years and older

Method of interview

Face-to-face interview

Supplementary notes

Survey design:
a) a sample of 1,800 households was selected from the Household Sampling Frame maintained by the Singapore Department of Statistics; and b) from each sampled household, an individual was randomly selected for the survey.

CSO stands for customer service operator.

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