Consumers switching service provider after bad customer service in the UK 2013

Published by Statista Research Department, Jul 31, 2013
This statistic shows the percentage of consumers who would switch service provider after one incidence of bad customer service in the United Kingdom in 2013, by organisation type. Of respondents, 30 percent claimed they would change their credit card provider after a bad customer service experience and 33 percent would change their insurance company in the same case.

Percentage of consumers who would switch service provider after one incidence of bad customer service in the United Kingdom (UK) in 2013, by organisation type

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Release date

July 2013

Region

United Kingdom

Survey time period

April 2013

Number of respondents

1,000 respondents

Age group

16 years and older

Special properties

UK consumers

Citation formats
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