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Consumer opinion: customer service chat function when online shopping in the UK 2015

Published by Statista Research Department, Jun 1, 2015
This statistic depicts the share of UK consumers (by age) who would find it helpful to engage with a retail employee via chat when deciding upon what items to purchase online. According to the survey, younger consumers were more inclined to say they would find such a service useful than older consumers. Of respondents in the 25 to 34 age bracket, 63 percent said they would find engaging with a retail employee via chat helpful when shopping online, compared to 42 percent of those in the 55 and over age bracket.

When shopping online, would you find it helpful to engage with a retail employee - via chat - when deciding upon items to purchase?

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Release date

2015

Region

United Kingdom

Survey time period

2015

Number of respondents

2,000 respondents

Age group

18 years and older

Special properties

Consumers, representative of UK population

Method of interview

Panel survey

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Online grocery shopping in the United Kingdom (UK)Food shopping behavior in the U.S.E-commerce in the United Kingdom (UK)Supermarkets in the United Kingdom (UK)U.S. Online Grocery Shopping Consumer Behavior
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