Premium
Premium statistics

Industry-specific and extensively researched technical data (partially from exclusive partnerships).

A paid subscription is required for full access.

U.S. consumer expectations of chat/virtual assistant purchase & service use 2016

Consumer likelihood of purchasing or contacting customer service via virtual assistant or messaging platform, as of 2016

by Statista Research Department, last edited Oct 26, 2016
U.S. consumer expectations of chat/virtual assistant purchase & service use 2016 This statistic indicates the expectations of American consumers of using virtual assistants or messaging platforms to conduct purchases or obtain customer service in the next year, as of 2016. At that time, 36 percent of respondents believed they would be making purchases via a messaging platform, such as Facebook Messenger, within a year.
Show more

Consumer likelihood of purchasing or contacting customer service via virtual assistant or messaging platform, as of 2016

...any type of virtual assistant (like Amazon's Alexa or Apple's Siri)...any type of messaging platform (like FB Messenger)
---
---
...any type of virtual assistant (like Amazon's Alexa or Apple's Siri)...any type of messaging platform (like FB Messenger)
---
---
Exclusive Premium statistic

You need a Premium Account for unlimited access.

  • Full access to 1.5m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Premium Account

only $49 / month *
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$588 / Year

Exclusive Premium statistic

You need a Premium Account for unlimited access.

  • Full access to 1.5m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Premium Account

only $49 / month *
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$588 / Year

Download Settings Share
Download started
Please be patient - this may take a moment
by Statista Research Department, last edited Oct 26, 2016
This statistic indicates the expectations of American consumers of using virtual assistants or messaging platforms to conduct purchases or obtain customer service in the next year, as of 2016. At that time, 36 percent of respondents believed they would be making purchases via a messaging platform, such as Facebook Messenger, within a year.
Show more
Statista Accounts: Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account!

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$49 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.
Leading companies trust Statista:
paypalgoogleadobepgsamsungtelekom
Statista is a great source of knowledge, and pretty helpful to manage the daily work.
Christof Baron

Christof Baron
CEO, MindShare Germany

Statistics on "Social commerce"
  • Social commerce adoption and referrals
The most important statistics
  • Social media influence
  • Social commerce
  • Brand discovery through social media
Discover Statista
Need help with using Statista for your research? Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Learn more about how Statista can support your business.
Do you have any questions about our business solutions?

We provide you with detailed information about our Corporate Account.