Netherlands: opinion on extent of automated digital customer contact in 3 years 2016

This statistic illustrates the outcome of the survey statement: "To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be automatically handled". During the surveyed period in 2016, roughly eight percent of the responding organizations indicated they totally disagree that more than half of the digital customer contact will be handled automatically in three years.

To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically*

Characteristic	Share of respondents
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Release date

January 2017

More information

Region

Netherlands

Survey time period

November 1, 2016 to November 18, 2016

Number of respondents

97 respondents

Special properties

Dutch organizations; B2C, B2B, for profit and non-profit organizations

Method of interview

Online survey

Supplementary notes

* This question was phrased by the source in Dutch as follows: "Over 3 jaar wordt meer dan 50% van het digitaal klantcontact geautomatiseerd afgehandeld".

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