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Opinion on future of automated digital customer contact in the Netherlands 2016

To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically*

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Sources

Release date

January 2017

Region

Netherlands

Survey time period

November 1, 2016 to November 18, 2016

Number of respondents

97 respondents

Special properties

Dutch organizations; B2C, B2B, for profit and non-profit organizations

Method of interview

Online survey

Supplementary notes

* This question was phrased by the source in Dutch as follows: "Over 3 jaar wordt meer dan 50% van het digitaal klantcontact geautomatiseerd afgehandeld".

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