This statistic illustrates the outcome of the survey question: "Do you use a robot or system for automated answers for online customer support?". During the surveyed period in 2016, roughly 12 percent of the responding organizations indicated they are considering to use a robot or system for automated responses.
Do you use a robot or system for automated answers for online customer support?*
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Statista Accounts:
Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.
Marketingfacts.nl. (January 26, 2017). Do you use a robot or system for automated answers for online customer support?* [Graph]. In Statista. Retrieved June 28, 2022, from https://www.statista.com/statistics/688920/using-automated-systems-for-webcare-in-the-netherlands/
Marketingfacts.nl. "Do you use a robot or system for automated answers for online customer support?*." Chart. January 26, 2017. Statista. Accessed June 28, 2022. https://www.statista.com/statistics/688920/using-automated-systems-for-webcare-in-the-netherlands/
Marketingfacts.nl. (2017). Do you use a robot or system for automated answers for online customer support?*. Statista. Statista Inc.. Accessed: June 28, 2022. https://www.statista.com/statistics/688920/using-automated-systems-for-webcare-in-the-netherlands/
Marketingfacts.nl. "Do You Use a Robot or System for Automated Answers for Online Customer Support?*." Statista, Statista Inc., 26 Jan 2017, https://www.statista.com/statistics/688920/using-automated-systems-for-webcare-in-the-netherlands/
Marketingfacts.nl, Do you use a robot or system for automated answers for online customer support?* Statista, https://www.statista.com/statistics/688920/using-automated-systems-for-webcare-in-the-netherlands/ (last visited June 28, 2022)
