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Using automated systems for online customer support in the Netherlands 2016
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Using automated systems for online customer support in the Netherlands 2016
Do you use a robot or system for automated answers for online customer support?*
This statistic illustrates the outcome of the survey question: "Do you use a robot or system for automated answers for online customer support?". During the surveyed period in 2016, roughly 12 percent of the responding organizations indicated they are considering to use a robot or system for automated responses.
Do you use a robot or system for automated answers for online customer support?*
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Description
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More information
This statistic illustrates the outcome of the survey question: "Do you use a robot or system for automated answers for online customer support?". During the surveyed period in 2016, roughly 12 percent of the responding organizations indicated they are considering to use a robot or system for automated responses.
Show more- Show sources information
- Show publisher information
- Release date
- January 2017
- Region
- Netherlands
- Survey time period
- November 1, 2016 to November 18, 2016
- Number of respondents
- 97 respondents
- Special properties
- Dutch organizations; B2C, B2B, for profit and non-profit organizations
- Method of interview
- Online survey
- Supplementary notes
- * This question was phrased by the source in Dutch as follows: "Zet webcare een robot of systeem in voor het geautomatiseerd antwoorden"
Source
- Show sources information
- Show publisher information
- Release date
- January 2017
More information
- Region
- Netherlands
- Survey time period
- November 1, 2016 to November 18, 2016
- Number of respondents
- 97 respondents
- Special properties
- Dutch organizations; B2C, B2B, for profit and non-profit organizations
- Method of interview
- Online survey
- Supplementary notes
- * This question was phrased by the source in Dutch as follows: "Zet webcare een robot of systeem in voor het geautomatiseerd antwoorden"
Other statistics on the topic
Fintech in the Netherlands
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Statistics on "Fintech in the Netherlands"
- Overview
The most important statistics
- Have you ever heard of Fintech?*Familiarity of consumers in the Netherlands with FinTech in 2017
- Percentage of financial institutions in Belgium, Luxembourg and the Netherlands (Benelux) who partner with FinTech companies in 2017 and who expect to partner with them, by countryCurrent and expected FinTech partnerships in Benelux finance in 2017, by country
- Share of consumers aged 16 to 75 years old who used online shopping in the EU-28 countries in 2017E-commerce use of consumers in the European Union in 2017, by country
- Over the past 12 months, on average how often have you purchased physical goods online (excluding groceries)? Once per weekWeekly online shoppers in the Benelux region 2017, by country
- Smartphone penetration rate in the Netherlands from 2014 to 2018Smartphone penetration in the Netherlands 2014-2018
- Total number of active POS terminals in the Netherlands from 1991 to 2018Number of active POS terminals in the Netherlands 1991-2018
- Online banking penetration rate in the Netherlands from 1st half 2016 to 2nd half 2017Share of consumers using online banking in the Netherlands 2016-2017
- Top 15 financial investment deals for start-ups in the Netherlands in 2018 (in million euros)Top 15 financial investment deals for start-ups in the Netherlands in 2018
- Digital payments
The most important statistics
- Distribution of total retail payment transactions in the Netherlands from 2006 to 2017, by payment method*Market share of retail payment methods in the Netherlands 2006-2017
- Market share of online payment methods in the Netherlands from 2014 to 2017Market share of online payment methods in the Netherlands 2014-2017
- Distribution of total e-commerce payment transactions in the Netherlands in 2017, by payment methodDistribution total e-commerce transactions in the Netherlands 2017, by payment method
- Leading payment methods offered by online e-commerce retailers in the Netherlands in 2017Leading payment methods offered by online stores in the Netherlands 2017
- Total number of online payments with iDEAL in the Netherlands from 2006 to 2018Number of payments with iDEAL in the Netherlands 2006-2018
- Please specify the country from which you bought your most recent online cross-border purchase?Leading countries for cross-border e-commerce purchases from the Netherlands 2018
- E-commerce share of retail sales in the Netherlands in 2018 with a forecast for 2023, by product category*E-commerce share of retail sales in the Netherlands 2018-2023, by product category
- Share of mobile transactions in total e-commerce purchases in Belgium and the Netherlands as of 2nd quarter of 2018Mobile transaction share in online shopping in Belgium and the Netherlands 2018
- Business finance/alternative financing
The most important statistics
- Leading European countries based on market volume in P2P business lending in 2016 (in million euros)Leading European countries in P2P business lending 2016
- Total market volume of online alternative finance platforms in Belgium, Luxembourg and the Netherlands from 2012 to 2016 (in million euros)Market volume of online alternative finance platforms Benelux 2012-2016, by country
- Total market volume of online alternative finance platforms in the Netherlands from 2012 to 2016, by method (in million euros)Market volume online alternative finance platforms Netherlands 2012-2016, by method
- Total value of crowdfunding investments in the Netherlands from 2012 to 2018 (in million euros)Value of crowdfunding investments in the Netherlands 2012-2018
- Market share of the leading crowdfunding platforms in the Netherlands in the 1st half of 2018, by investment valueLeading crowdfunding platforms in the Netherlands 2018, by value
- Market share of the leading crowdfunding platforms in the Netherlands in the 1st half of 2018, by number of projectsLeading crowdfunding platforms in the Netherlands 2018, by project count
- Distribution of the total number of crowdfunding projects in the Netherlands in 2017, by type of industryDistribution of crowdfunding projects in the Netherlands in 2017, by industry
- Distribution of the total value of crowdfunding projects in the Netherlands in 2017, by type of industryDistribution of crowdfunding project value in the Netherlands in 2017, by industry
- Personal finance
The most important statistics
- Would you allow a robo-advisor to make financial decisions for you?*Public opinion on financial robo-advisors in the Benelux in 2017, by country
- If you had money available (about one month's take-home pay) to invest, where would you most likely get advice?Preferred sources for financial advice in the Benelux in 2017, by country
- Do you use a robot or system for automated answers for online customer support?*Using automated systems for online customer support in the Netherlands 2016
- Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"*Private social media expectancy for customer service in the Netherlands in 2018
- What is the main reason you do not yet utilize FinTech services?*Leading reasons for consumers to not use FinTech services in the Netherlands 2016
- Distribution of the total number of P2P (person-to-person) transactions in the Netherlands in 2017, by payment methodDistribution of payment methods used during P2P transactions the Netherlands in 2017
- Examples of Fintech initiatives from the Netherlands
The most important statistics
- Total net revenue of payments company Adyen from 2015 to 2018 (in million euros)Net revenue of Adyen 2015-2018
- Total net income of payments company Adyen from 2015 to 2017 (in million euros)Net income of Adyen 2015-2017
- Total number of transactions processed by payments company Adyen from 2015 to 2017 (in billions)Number of transactions by Adyen 2015-2017
- Total number of users of payment app Tikkie in the Netherlands from 2016 to 2018 (in millions)Number of users of Tikkie in the Netherlands 2016-2018
- Net profit of Fintech bank platform Bunq in 2016 and 2017 (in million euros)Net profit of Bunq 2016-2017
- Total net fee and commission income of Fintech bank platform Bunq in 2016 and 2017 (in euros)Net fee and commission income of Bunq 2016-2017
- Total value of deposits from customers of Fintech bank platform Bunq in 2016 and 2017 (in million euros)Deposits from customers of Bunq 2016-2017
- Total number of customers of Fintech bank platform Knab from 2015 to 2017Number of customers of Knab 2015-2017
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Statistics on "Fintech in the Netherlands"
- Have you ever heard of Fintech?*
- Percentage of financial institutions in Belgium, Luxembourg and the Netherlands (Benelux) who partner with FinTech companies in 2017 and who expect to partner with them, by country
- Share of consumers aged 16 to 75 years old who used online shopping in the EU-28 countries in 2017
- Over the past 12 months, on average how often have you purchased physical goods online (excluding groceries)? Once per week
- Smartphone penetration rate in the Netherlands from 2014 to 2018
- Total number of active POS terminals in the Netherlands from 1991 to 2018
- Online banking penetration rate in the Netherlands from 1st half 2016 to 2nd half 2017
- Top 15 financial investment deals for start-ups in the Netherlands in 2018 (in million euros)
- Distribution of total retail payment transactions in the Netherlands from 2006 to 2017, by payment method*
- Market share of online payment methods in the Netherlands from 2014 to 2017
- Distribution of total e-commerce payment transactions in the Netherlands in 2017, by payment method
- Leading payment methods offered by online e-commerce retailers in the Netherlands in 2017
- Total number of online payments with iDEAL in the Netherlands from 2006 to 2018
- Please specify the country from which you bought your most recent online cross-border purchase?
- E-commerce share of retail sales in the Netherlands in 2018 with a forecast for 2023, by product category*
- Share of mobile transactions in total e-commerce purchases in Belgium and the Netherlands as of 2nd quarter of 2018
- Total revenue of remote payments with a (smart)phone or tablet in the Netherlands from 1st quarter of 2016 to 2nd quarter of 2018 (in million euros)
- Total revenue of NFC payments in the Netherlands from 1st quarter of 2016 to 2nd quarter of 2018 (in million euros)
- Do you consider switching to another financial service provider?*
- Would you like to be able to use mobile payments everywhere as soon as possible?*
- How often do you perform transactions in alternative currencies, such as Bitcoin?*
- Total number of Bitcoin ATM installations in Belgium and the Netherlands as of January 2019, by city
- Leading European countries based on market volume in P2P business lending in 2016 (in million euros)
- Total market volume of online alternative finance platforms in Belgium, Luxembourg and the Netherlands from 2012 to 2016 (in million euros)
- Total market volume of online alternative finance platforms in the Netherlands from 2012 to 2016, by method (in million euros)
- Total value of crowdfunding investments in the Netherlands from 2012 to 2018 (in million euros)
- Market share of the leading crowdfunding platforms in the Netherlands in the 1st half of 2018, by investment value
- Market share of the leading crowdfunding platforms in the Netherlands in the 1st half of 2018, by number of projects
- Distribution of the total number of crowdfunding projects in the Netherlands in 2017, by type of industry
- Distribution of the total value of crowdfunding projects in the Netherlands in 2017, by type of industry
- Average crowdfunding investment per project in the Netherlands in 2018, by investment category (in euros)
- Total value of crowdfunding investments in the Netherlands in 2018, by investment category (in million euros)
- Average return rate on offer for crowdfunding loans in the Netherlands from January 2015 to December 2017
- Would you allow a robo-advisor to make financial decisions for you?*
- If you had money available (about one month's take-home pay) to invest, where would you most likely get advice?
- Do you use a robot or system for automated answers for online customer support?*
- Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"*
- What is the main reason you do not yet utilize FinTech services?*
- Distribution of the total number of P2P (person-to-person) transactions in the Netherlands in 2017, by payment method
- Total net revenue of payments company Adyen from 2015 to 2018 (in million euros)
- Total net income of payments company Adyen from 2015 to 2017 (in million euros)
- Total number of transactions processed by payments company Adyen from 2015 to 2017 (in billions)
- Total number of users of payment app Tikkie in the Netherlands from 2016 to 2018 (in millions)
- Net profit of Fintech bank platform Bunq in 2016 and 2017 (in million euros)
- Total net fee and commission income of Fintech bank platform Bunq in 2016 and 2017 (in euros)
- Total value of deposits from customers of Fintech bank platform Bunq in 2016 and 2017 (in million euros)
- Total number of customers of Fintech bank platform Knab from 2015 to 2017
- Total client accounts of Fintech bank platform Knab from 2012 to 2017 (in million euros)
- Revenue from customer service robot sales in North America, from 2016 to 2022 (in million U.S. dollars)
- Automated e-mail click-through rates in the United Kingdom (UK) in 2016, by sector
- Value of selected marketing automation acquisition deals worldwide from 2010 to 2014 (in million U.S. dollars)
- What are the most valuable features of a marketing automation system?
- Usage distribution of robotic vacuum cleaners in Japan as of June 2017
- Volume of customer service robot units shipped worldwide, from 2016 to 2022
- Opinion on whether paying to use a sex robot is prostitution among adults in the United States, as of September 2017, by age group
- Average selling price of domestic robots worldwide by category from 2015 to 2025 (in U.S. dollars)*
- Number of service robotics manufacturers of all types in 2016, by region of origin
- B2B marketing automation vendor revenue worldwide from 2009 to 2015
- Value of acquisitions in the marketing automation industry worldwide from 2010 to 2014 (in million U.S. dollars)
- Volume of customer service robot units shipped in Europe, from 2016 to 2022
- Revenue from customer service robot sales in Asia Pacific, from 2016 to 2022 (in million U.S. dollars)
- Distribution of developed types of service robots in Japan in 2017, by type of purpose
- Volume of customer service robot units shipped in Asia Pacific, from 2016 to 2022
- Global exoskeleton market size in 2017 and 2025 (in million U.S. dollars)
- Revenue of iRobot worldwide from 2012 to 2017 (in million U.S. dollars)
- Number of service robotics manufacturers of all types in 2016, by country
- Market volume of intelligent service robots in China from 2015 to 2019 (in billion yuan)
- Growth forecast of the intelligent service robot market volume in China from 2016 to 2019
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