This statistic illustrates the outcome of the survey question: "Do you use a robot or system for automated answers for online customer support?". During the surveyed period in 2016, roughly 12 percent of the responding organizations indicated they are considering to use a robot or system for automated responses.
Do you use a robot or system for automated answers for online customer support?*
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
Statista Accounts:
Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account!
Premium Account
Your perfect start with Statista
Instant access to 1m statistics
Download in XLS, PDF & PNG format
Detailed references
$59 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract.
Prices do not include sales tax.
Statistics on "Messaging apps in the Benelux region"
Statista Accounts:
Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.
Marketingfacts.nl. (January 26, 2017). Do you use a robot or system for automated answers for online customer support?* [Graph]. In Statista. Retrieved February 18, 2020, from https://www.statista.com/statistics/688920/using-automated-systems-for-webcare-in-the-netherlands/
Marketingfacts.nl. "Do you use a robot or system for automated answers for online customer support?*." Chart. January 26, 2017. Statista. Accessed February 18, 2020. https://www.statista.com/statistics/688920/using-automated-systems-for-webcare-in-the-netherlands/
Marketingfacts.nl. (2017). Do you use a robot or system for automated answers for online customer support?*. Statista. Statista Inc.. Accessed: February 18, 2020. https://www.statista.com/statistics/688920/using-automated-systems-for-webcare-in-the-netherlands/
Marketingfacts.nl. "Do You Use a Robot or System for Automated Answers for Online Customer Support?*." Statista, Statista Inc., 26 Jan 2017, https://www.statista.com/statistics/688920/using-automated-systems-for-webcare-in-the-netherlands/
Marketingfacts.nl, Do you use a robot or system for automated answers for online customer support?* Statista, https://www.statista.com/statistics/688920/using-automated-systems-for-webcare-in-the-netherlands/ (last visited February 18, 2020)
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.
