Preferred contact channels for customers to resolve issues U.S. 2018

Communication channels customers prefer to use to resolve customer service issues in the United States in 2017

Preferred contact channels for customers to resolve issues U.S. 2018 This statistic shows the communication channels customers prefer to use to resolve customer service issues in the United States in 2018. During the survey, 36 percent of the respondents in the U.S. stated that they prefer to contact customer service via email when they want to make a comment.
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Communication channels customers prefer to use to resolve customer service issues in the United States in 2017

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PhoneEmailDigital ChannelsLetter
Handle a billing or payment question56%17%26%1%
Resolve a problem54%16%29%1%
Make account changes43%18%38%1%
Ask a service or product question40%22%37%1%
Make a complaint28%31%37%4%
Make a comment19%36%44%1%
PhoneEmailDigital ChannelsLetter
Handle a billing or payment question56%17%26%1%
Resolve a problem54%16%29%1%
Make account changes43%18%38%1%
Ask a service or product question40%22%37%1%
Make a complaint28%31%37%4%
Make a comment19%36%44%1%
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This statistic shows the communication channels customers prefer to use to resolve customer service issues in the United States in 2018. During the survey, 36 percent of the respondents in the U.S. stated that they prefer to contact customer service via email when they want to make a comment.
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