Preferred contact channels for customers to resolve issues U.S. 2022

Communication channels customers prefer to use to resolve customer service issues in the United States in 2022

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Source

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Release date

November 2022

Region

United States

Survey time period

July 2022

Number of respondents

1,000 respondents

Age group

18 years and older

Special properties

U.S. consumers

Method of interview

Online survey

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Statistics on " Customer service in the U.S. "

Other statistics that may interest you Customer service in the U.S.

Market overview

6

Communication channels

4

Customer satisfaction

5

Self-service

4

Digital trends

5

Further related statistics

19

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Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interest

Starter Account

For single users
$199 USD
per month, billed annually 1
  • Free Statistics
  • Premium Statistics

Professional Account

For teams up to 5 people
$959 USD
per month, billed annually 1
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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