Main problems detected by Internet users when buying online Spain 2015

This statistic shows the main problems experienced by Internet users when buying online in Spain in 2015. Products or services delivered with defects or different to the ones ordered were the main problems presented to Internet users when making online purchases.

Main problems experienced by Internet users when making online purchases in Spain in 2015

Percentage of users
Delays in delivery3.7%
Products or services delivered with defects or different to the ones ordered3.1%
Other problems1.9%
Technical problems of the website during the order or payment1.6%
Problems related to fraud1.6%
Difficult claims or compensation or no satisfactory response after the claim1.6%
Final costs higher than indicated1.2%
Difficulties in finding information about guarantees or other legal rights1.1%
Foreign sellers not sending orders to Spain0.5%
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Source

Release date

October 2015

Region

Spain

Survey time period

2015*

Number of respondents

20,786 homes

Age group

16-74 years

Special properties

online buyers in the 12 months prior to the study

Supplementary notes

* The field work was executed throughout the Spanish territory. The collection period for CAPI centers was from January 20th to March 31st of 2015, while for CATI centers was from February 2nd to May 15th, 2015.

More information available at the methodological report provided by the source.

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