Main problems experienced by Internet users when making online purchases in Spain in 2015

Main problems detected by Internet users when buying online Spain 2015 This statistic shows the main problems experienced by Internet users when buying online in Spain in 2015. Products or services delivered with defects or different to the ones ordered were the main problems presented to Internet users when making online purchases.
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Percentage of users
Delays in delivery3.7%
Products or services delivered with defects or different to the ones ordered3.1%
Other problems1.9%
Technical problems of the website during the order or payment1.6%
Problems related to fraud1.6%
Difficult claims or compensation or no satisfactory response after the claim1.6%
Final costs higher than indicated1.2%
Difficulties in finding information about guarantees or other legal rights1.1%
Foreign sellers not sending orders to Spain0.5%
Percentage of users
Delays in delivery3.7%
Products or services delivered with defects or different to the ones ordered3.1%
Other problems1.9%
Technical problems of the website during the order or payment1.6%
Problems related to fraud1.6%
Difficult claims or compensation or no satisfactory response after the claim1.6%
Final costs higher than indicated1.2%
Difficulties in finding information about guarantees or other legal rights1.1%
Foreign sellers not sending orders to Spain0.5%
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Description Source More information
This statistic shows the main problems experienced by Internet users when buying online in Spain in 2015. Products or services delivered with defects or different to the ones ordered were the main problems presented to Internet users when making online purchases.
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Release date
October 2015
Region
Spain
Survey time period
2015*
Number of respondents
20,786 homes
Age group
16-74 years
Special properties
online buyers in the 12 months prior to the study
Supplementary notes
* The field work was executed throughout the Spanish territory. The collection period for CAPI centers was from January 20th to March 31st of 2015, while for CATI centers was from February 2nd to May 15th, 2015.

More information available at the methodological report provided by the source.

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