Main problems detected by Internet users when buying online Spain 2015

This statistic shows the main problems experienced by Internet users when buying online in Spain in 2015. Products or services delivered with defects or different to the ones ordered were the main problems presented to Internet users when making online purchases.
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Main problems experienced by Internet users when making online purchases in Spain in 2015
Percentage of users
Delays in delivery3.7%
Products or services delivered with defects or different to the ones ordered3.1%
Other problems1.9%
Technical problems of the website during the order or payment1.6%
Problems related to fraud1.6%
Difficult claims or compensation or no satisfactory response after the claim1.6%
Final costs higher than indicated1.2%
Difficulties in finding information about guarantees or other legal rights1.1%
Foreign sellers not sending orders to Spain0.5%
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