Share of consumers using online banking in the Netherlands 2016-2017

This statistic shows the outcome of a survey question concerning the online banking penetration rate in the Netherlands from the first half of 2016 to the second half of 2017. During the surveyed period in 2017, roughly 90 percent of the Dutch respondents said they use online banking on either computers, desktops, laptops, mobile devices, tablets or smartphones.

In 2016, the Netherlands was the country with the highest response of people who reported to already use mobile banking. The share of smartphone or tablet users who use banking on the go has increased throughout the years in the Benelux region. Mobile banking subscriptions in Belgium, for example, increased from from 140,000 in 2011 to 3.3 million in 2015. In the Netherlands, approximately 92 percent of the teenagers aged 15 to 16 years old used online banking to check their balance.

Despite this, smartphones and tablets are less used for remote payments. In the fourth quarter of 2016, the turnover of remote payments initiated with a smartphone or tablet consisted approximately 1.4 percent of the total turnover in remote payments in the Netherlands.

Online banking penetration rate in the Netherlands from 1st half 2016 to 2nd half 2017

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Release date

July 2018



Survey time period

H1 2016 to H2 2017

Number of respondents

H1 2016=504; H2 2016=502; H1 2017 = 501; H2 2017 = 504

Special properties

internet users; the source does not specify the date of the survey; the source states: the respondents "represents the adult online population according to age and gender"

Method of interview

Online survey

Supplementary notes

The source notes, these numbers concern "what users do when they are online".

The source does not provide information on the original wording used during the survey. Thus, the wording chosen for this statistic may differ slightly from the one in the survey.

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Statistics on "Fintech in the Netherlands"

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