In 2019, 66.4 percent of organizations in the technology sector revealed that improving customer experience (CX) capability leads to an increased customer loyalty and value. During the survey, 61.3 percent of organizations stated that
Benefits from an improving CX capability on organizations worldwide in 2019, by sector
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Single Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access
Corporate solution including all features.
* Prices do not include sales tax.
Further Content: You might find this interesting as well
Statistics
- Benefits from an improving CX capability on organizations worldwide 2019
- Benefits from an improving CX capability on organizations worldwide by region 2019
- Most important drivers of CX for organizations worldwide by country 2021
- Benefits from an improving CX capability on organizations worldwide by service 2018
- Share of organizations satisfied with CX capability worldwide in 2021
- Most important benefits of CX for organizations worldwide by sector 2021
- Responsible parties for CX within organizations worldwide by country 2021
- Employees' engagement in delivering CX worldwide by service type 2018
- Responsible parties for CX within organizations worldwide by region 2019
- Collaboration of business functions with other to design CX worldwide by service 2018
- Employees' engagement in delivering CX worldwide by sector 2021
- ACSI for customer experience benchmarks of full-service MVNOs in the U.S. 2019-2020
- Customers having daily AI-enabled interactions in 2018 and 2020, by country
- Increase in touchless customer interactions during vs post COVID-19, by country
NTT. (March 31, 2020). Benefits from an improving CX capability on organizations worldwide in 2019, by sector [Graph]. In Statista. Retrieved May 17, 2022, from https://www.statista.com/statistics/1081444/benefit-improved-cx-organization-worldwide-sector/
NTT. "Benefits from an improving CX capability on organizations worldwide in 2019, by sector." Chart. March 31, 2020. Statista. Accessed May 17, 2022. https://www.statista.com/statistics/1081444/benefit-improved-cx-organization-worldwide-sector/
NTT. (2020). Benefits from an improving CX capability on organizations worldwide in 2019, by sector. Statista. Statista Inc.. Accessed: May 17, 2022. https://www.statista.com/statistics/1081444/benefit-improved-cx-organization-worldwide-sector/
NTT. "Benefits from An Improving Cx Capability on Organizations Worldwide in 2019, by Sector." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1081444/benefit-improved-cx-organization-worldwide-sector/
NTT, Benefits from an improving CX capability on organizations worldwide in 2019, by sector Statista, https://www.statista.com/statistics/1081444/benefit-improved-cx-organization-worldwide-sector/ (last visited May 17, 2022)