Chatbots: customer service agents opinion about usage for customer service U.S. 2017

Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017

Chatbots: customer service agents opinion about usage for customer service U.S. 2017 This statistic shows the share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017. During the survey, 36 percent of the respondents stated that they feel more satisfied and committed to their job when their contact center uses chatbots for customer service.
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Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017

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Share of respondents
I'll be handling less mundane questions and applying my intellect44%
I will feel more satisfied and committed to my job36%
Will give me a certain degree of autonomy and responsibility35%
Share of respondents
I'll be handling less mundane questions and applying my intellect44%
I will feel more satisfied and committed to my job36%
Will give me a certain degree of autonomy and responsibility35%
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This statistic shows the share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017. During the survey, 36 percent of the respondents stated that they feel more satisfied and committed to their job when their contact center uses chatbots for customer service.
Show more
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