This statistic shows the share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017. During the survey, 36 percent of the respondents stated that they feel more satisfied and committed to their job when their contact center uses chatbots for customer service.
Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017
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Aspect. (August 17, 2017). Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017 [Graph]. In Statista. Retrieved January 22, 2021, from https://www.statista.com/statistics/816117/customer-service-agents-opinion-about-usage-of-chatbots-for-customer-service-us/
Aspect. "Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017." Chart. August 17, 2017. Statista. Accessed January 22, 2021. https://www.statista.com/statistics/816117/customer-service-agents-opinion-about-usage-of-chatbots-for-customer-service-us/
Aspect. (2017). Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017. Statista. Statista Inc.. Accessed: January 22, 2021. https://www.statista.com/statistics/816117/customer-service-agents-opinion-about-usage-of-chatbots-for-customer-service-us/
Aspect. "Share of Customer Service Agents by Their Opinion about Their Contact Center Using Chatbots for Customer Service as of March 2017." Statista, Statista Inc., 17 Aug 2017, https://www.statista.com/statistics/816117/customer-service-agents-opinion-about-usage-of-chatbots-for-customer-service-us/
Aspect, Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017 Statista, https://www.statista.com/statistics/816117/customer-service-agents-opinion-about-usage-of-chatbots-for-customer-service-us/ (last visited January 22, 2021)