Chatbots: customer service agents opinion about usage for customer service U.S. 2017

Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017

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Sources

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Release date

August 2017

Region

United States

Survey time period

as of March 2017

Number of respondents

1,000 respondents

Age group

18-65 years

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "Please tell us how likely you feel each of the following results would be if the customer support center or customer service center where you currently work started to use chatbot technology to help handle the most frequently asked".

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