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Chatbots: customer service agents opinion about usage for customer service U.S. 2017
Chatbots: customer service agents opinion about usage for customer service U.S. 2017
Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017
This statistic shows the share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017. During the survey, 36 percent of the respondents stated that they feel more satisfied and committed to their job when their contact center uses chatbots for customer service.
Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017
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| Share of respondents | |
|---|---|
| I'll be handling less mundane questions and applying my intellect | 44% |
| I will feel more satisfied and committed to my job | 36% |
| Will give me a certain degree of autonomy and responsibility | 35% |
| Share of respondents | |
|---|---|
| I'll be handling less mundane questions and applying my intellect | 44% |
| I will feel more satisfied and committed to my job | 36% |
| Will give me a certain degree of autonomy and responsibility | 35% |
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Description
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This statistic shows the share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017. During the survey, 36 percent of the respondents stated that they feel more satisfied and committed to their job when their contact center uses chatbots for customer service.
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- Show publisher information
- Release date
- August 2017
- Region
- United States
- Survey time period
- as of March 2017
- Number of respondents
- 1,000 respondents
- Age group
- 18-65 years
- Method of interview
- Online survey
- Supplementary notes
- The question was phrased by the source as follows: "Please tell us how likely you feel each of the following results would be if the customer support center or customer service center where you currently work started to use chatbot technology to help handle the most frequently asked".
Source
- Show sources information
- Show publisher information
- Release date
- August 2017
More information
- Region
- United States
- Survey time period
- as of March 2017
- Number of respondents
- 1,000 respondents
- Age group
- 18-65 years
- Method of interview
- Online survey
- Supplementary notes
- The question was phrased by the source as follows: "Please tell us how likely you feel each of the following results would be if the customer support center or customer service center where you currently work started to use chatbot technology to help handle the most frequently asked".
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