• Organizations' strategy aligned to deliver and optimize CX worldwide by sector 2019 | Statista

Premium

In 2019, 59.3 percent of public sector organizations revealed that CX strategy is seen as relevant in some business functions only. During the survey, 29.5 percent of organizations stated that one of the most important drivers of CX is improving customer engagement.

Organizational operating models aligned to deliver and optimize CX worldwide in 2019, by sector

	CX is seen as relevant in some business functions only	Business functions define their own CX strategy individually	CX functions share accountability, with a central CX team / CX leader driving strategy	Leadership champions CX strategy, and all employees take accountability for delivering against CX guidelines
-	-	-	-	-
-	-	-	-	-
-	-	-	-	-
-	-	-	-	-
-	-	-	-	-
-	-	-	-	-
-	-	-	-	-
-	-	-	-	-
-	-	-	-	-
-	-	-	-	-
-	-	-	-	-
-	-	-	-	-
-	-	-	-	-
-	-	-	-	-

Source

Show detailed source information?

Register for free

Already a member?

Sources

Release date

March 2020

More information

Region

Worldwide

Survey time period

July 15 to November 15, 2019

Number of respondents

1,019 respondents

Method of interview

Questionnaire

Supplementary notes

To retrieve the data select the 6.1 question, apply Sector as a filter and press View each sector as a separate chart.

Other statistics on the topic

Share of adults in the United States who use the internet in 2021, by age group

Demographics & Use

U.S. internet usage penetration 2021, by age group

Reach of selected social networks in the United States as of February 2017, by age group

Social Media & User-Generated Content

U.S. usage reach of leading social networks 2017, by age group

Share of online consumers in the United States who are Amazon Prime members in 2019, by generation

B2C E-Commerce

U.S. Amazon Prime membership penetration 2019, by generation

Weekly time spent by U.S. adults watching video content via smartphone as of 1st quarter 2018, by age group (in minutes)

Online Video & Entertainment

U.S. weekly time spent on smartphone video 2018, by age group

Statista Accounts: Access All Statistics. Starting from $468 / Year

Basic Account

Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account

The ideal entry-level account for individual users

Instant access to 1m statistics
Download in XLS, PDF & PNG format
Detailed references

$59 $39 / Month *

in the first 12 months

Corporate Account

Full access

Corporate solution including all features.

* Prices do not include sales tax.

Statistics on "Internet usage of Generation X in the United States"

The most important statistics

The most important statistics

The most important statistics

Further related statistics

Further Content: You might find this interesting as well

Statistics

Topics

Call center services industry in the U.S.

Mobile Communications

Mobile Communications in the United States

Statista Accounts: Access All Statistics. Starting from $468 / Year

Learn more about how Statista can support your business.