The Customer Experience Index aims to facilitate the differentiation of companies achieving similar results and to identify real quality leaders on a scale from 0 to 1000. Companies from the analyzed industries in Poland achieved results in the range of 600-800 points concerning such features as availability and selection of products, ease of placing an order, satisfaction with the purchase, and willingness to recommend the shop to friends. In 2023, the experience quality leader was Bonito, followed by Allegro, and TaniaKsiążka.
Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2023
* Quality indicator on a scale from 0 to 1000 taking into account four satisfaction factors: availability and range of products, ease of order placement, satisfaction with the purchase, willingness to recommend the store to friends.
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YourCX. (January 25, 2024). Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2023 [Graph]. In Statista. Retrieved December 13, 2024, from https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/
YourCX. "Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2023." Chart. January 25, 2024. Statista. Accessed December 13, 2024. https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/
YourCX. (2024). Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2023. Statista. Statista Inc.. Accessed: December 13, 2024. https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/
YourCX. "Customer Experience Index Based on Purchasing Experience of Books, Music and Multimedia in Poland in 2023." Statista, Statista Inc., 25 Jan 2024, https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/
YourCX, Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2023 Statista, https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/ (last visited December 13, 2024)
Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2023 [Graph], YourCX, January 25, 2024. [Online]. Available: https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/