The Customer Experience Index aims to facilitate the differentiation of companies achieving similar results and to identify real quality leaders on a scale from 0 to 1000. Companies from the analyzed industries in Poland achieved results in the range of 600-800 points concerning such features as availability and selection of products, ease of placing an order, satisfaction with the purchase, and willingness to recommend the shop to friends. In 2021, the experience quality leader was Tantis, followed by Bonito, and Allegro.
Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2021
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YourCX. (November 24, 2021). Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2021 [Graph]. In Statista. Retrieved August 15, 2022, from https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/
YourCX. "Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2021." Chart. November 24, 2021. Statista. Accessed August 15, 2022. https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/
YourCX. (2021). Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2021. Statista. Statista Inc.. Accessed: August 15, 2022. https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/
YourCX. "Customer Experience Index Based on Purchasing Experience of Books, Music and Multimedia in Poland in 2021." Statista, Statista Inc., 24 Nov 2021, https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/
YourCX, Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2021 Statista, https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/ (last visited August 15, 2022)