The Customer Experience Index aims to facilitate the differentiation of companies achieving similar results and to identify real quality leaders on a scale from 0 to 1000. Companies from the analyzed industries in Poland achieved results in the range of 600-800 points concerning such features as availability and selection of products, ease of placing an order, satisfaction with the purchase, and willingness to recommend the shop to friends. In 2022, the experience quality leader was Allegro, followed by Bonito, and TaniaKsiążka.
Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2022
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YourCX. (January 23, 2023). Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2022 [Graph]. In Statista. Retrieved November 30, 2023, from https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/
YourCX. "Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2022." Chart. January 23, 2023. Statista. Accessed November 30, 2023. https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/
YourCX. (2023). Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2022. Statista. Statista Inc.. Accessed: November 30, 2023. https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/
YourCX. "Customer Experience Index Based on Purchasing Experience of Books, Music and Multimedia in Poland in 2022." Statista, Statista Inc., 23 Jan 2023, https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/
YourCX, Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2022 Statista, https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/ (last visited November 30, 2023)
Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2022 [Graph], YourCX, January 23, 2023. [Online]. Available: https://www.statista.com/statistics/1098026/poland-customer-experience-index-books-music-and-multimedia/