How U.S. shoppers respond to out of stock products due to coronavirus March 2020

According to a survey conducted among primary grocery shoppers in the United States between March 13 and 15, 2020, 37 percent of respondents reported going to a different retailer when household essentials were out of stock due to the coronavirus pandemic. Alternatively, some 14 percent of respondents stated they ordered the products they needed from an online retailer whenever an item they needed was recently unavailable at the store.

For further information about the coronavirus (COVID-19) pandemic, please visit our dedicated Facts and Figures page.

How shoppers react to out-of-stock essentials due to coronavirus in the United States as of March 2020*

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Release date

March 2020


United States

Survey time period

March 13 to 15, 2020

Special properties

primary grocery shoppers

Supplementary notes

*Original survey question: "You mentioned grocery or household essentials were out of stock or unavailable when you recently tried to buy them. What did you do most often when something you wanted to buy was recently unavailable at your store/site? (Select all that apply)."
The source did not provide the number of survey respondents.

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Statistics on "Coronavirus: impact on e-commerce in the U.S."

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