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Major troubles experienced during online shopping in Japan 2021

Leading troubles encountered while shopping online in Japan as of 2021

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Release date

February 2022



Survey time period

November 30 to December 6, 2021

Number of respondents

3,118 respondents

Age group

20 years and older

Special properties

respondents were registered JCUU members; multiple answers allowed

Method of interview

Online survey

Supplementary notes

Original question: "Regarding you usual shopping activities, please tell us the troubles you encounter when you use each of the following delivery-type services. - Online shopping/mail-order (Amazon, Rakuten, etc.)".

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Statistics on "B2C e-commerce in Japan"

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