Online services pushing French consumers to shop online for Christmas 2020

At the beginning of November 2020, the source had asked French people if they were considering buying their christmas gifts online, which some reporting to do so because of the COVID-19 induced lockdown. With most of the French population buying presents online because they mainly want to avoid crowds, the services that would keep the user engaged with online orders would be free shipping costs as well as Click and Collect, e-reservations and facilitated returns.

Services that would most encourage French shoppers to carry out their Christmas shopping online in 2020

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Release date

November 2020



Survey time period

November 4-5, 2020

Number of respondents

1,006 respondents

Age group

18 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

The question was phrased by the source as follows: "Si les sites Internet proposaient chacune des options suivantes, cela vous inciterait-il à faire davantage vos achats de cadeaux de Noël sur Internet ?"

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Statistics on "Christmas gift shopping in France"

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