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Usage ratio of online supermarkets in Japan 2020

According to a survey conducted in Japan in October 2020, almost 75 percent of respondents stated that they had never used online grocery stores before. Among those who had experienced the service, only 3.2 percent were using online supermarkets regularly.

Share of users of online grocery store services in Japan as of October 2020

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Source

Release date

November 2020

Region

Japan

Survey time period

October 1 to 5, 2020

Number of respondents

10,099 respondents

Age group

10-79 years

Method of interview

Online survey

Supplementary notes

Original question: "Have you ever used online grocery stores before? Please respond in regards to online stores of supermarkets with a physical store. Food delivery services such as of co-op stores are not included."

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