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Leading online retailers responding to queries via Twitter in the UK 2010-2013

Share of leading online retailers responding to queries via Twitter in the United Kingdom (UK) from 2010 to 2013*

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Source

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Release date

January 2014

Region

United Kingdom

Survey time period

October to December 2013***

Number of respondents

62**

Supplementary notes

* This statistic considers online retailers on the IMRG-Experian Hitwise Hot-Shops List. The list is a key indicator of online merchant performance, ranking online retailers by websites visits. It excludes eBay and price aggregator websites.
** n (2013) = 62; n (2012) = 67; n (2011) = 58
*** Date of most recent investigation.
Investigators tweeted the retailer directly to ask them a question about delivery.

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Statistics on "Social commerce in the United Kingdom (UK)"

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