Leading online retailers responding to queries via Twitter in the UK 2010-2013

Share of leading online retailers responding to queries via Twitter in the United Kingdom (UK) from 2010 to 2013*

Leading online retailers responding to queries via Twitter in the UK 2010-2013 This statistics shows the share of leading online retailers responding to queries via Twitter in the United Kingdom (UK) from 2010 to 2013. There was an overall increase of 48.3 percent from 2010 to 2013.
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Share of leading online retailers responding to queries via Twitter in the United Kingdom (UK) from 2010 to 2013*

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Share of retailers
201356.5%
201247.8%
201115.5%
20108.2%
Share of retailers
201356.5%
201247.8%
201115.5%
20108.2%
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This statistics shows the share of leading online retailers responding to queries via Twitter in the United Kingdom (UK) from 2010 to 2013. There was an overall increase of 48.3 percent from 2010 to 2013.
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Release date
January 2014
Region
United Kingdom
Survey time period
October to December 2013***
Number of respondents
62**
Supplementary notes
* This statistic considers online retailers on the IMRG-Experian Hitwise Hot-Shops List. The list is a key indicator of online merchant performance, ranking online retailers by websites visits. It excludes eBay and price aggregator websites.
** n (2013) = 62; n (2012) = 67; n (2011) = 58
*** Date of most recent investigation.
Investigators tweeted the retailer directly to ask them a question about delivery.
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