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Leading online retailers responding to queries via Twitter in the UK 2010-2013

This statistics shows the share of leading online retailers responding to queries via Twitter in the United Kingdom (UK) from 2010 to 2013. There was an overall increase of 48.3 percent from 2010 to 2013.

Share of leading online retailers responding to queries via Twitter in the United Kingdom (UK) from 2010 to 2013*

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Source

Release date

January 2014

Region

United Kingdom

Survey time period

October to December 2013***

Number of respondents

62**

Supplementary notes

* This statistic considers online retailers on the IMRG-Experian Hitwise Hot-Shops List. The list is a key indicator of online merchant performance, ranking online retailers by websites visits. It excludes eBay and price aggregator websites.
** n (2013) = 62; n (2012) = 67; n (2011) = 58
*** Date of most recent investigation.
Investigators tweeted the retailer directly to ask them a question about delivery.

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Statistics on "Social commerce in the United Kingdom (UK)"

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