Lowest ranking multichannel retailers UK 2020

Lowest ranking multichannel retailers in the United Kingdom (UK) in 2020*

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Release date

February 2020


United Kingdom

Survey time period

December 14, 2019 to January 12, 2020

Number of respondents

200 respondents

Special properties

Multichannel retailers

Supplementary notes

* The source adds the following information: "The Ampersand Retail Matrix represents our view of the core tenets of multichannel retailers. These tenets cross the boundaries of digital and physical customer experiences, including site UX, delivery, returns, payment etc. Retailers were scored against 28 criteria, with a weighted formula out of 36.325 points, with the final score to be out of 100 (=100/36.325*SCORE)."

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