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Omnichannel customer experience: leading fashion retailers in the UK 2018

This statistic displays the leading fashion retailers in the United Kingdom (UK) with the highest omnichannel customer experience score in 2018. The data reveals that of the analyzed retailers that have both physical store existence and sell online, Schuh and House of Fraser ranked the highest when it came to omnichannel customer experience, securing a score of 67 percent each. Fashion retailer New Look was another high scoring retailer in the UK that met 62 percent of omnichannel customer experience criteria in 2018.

Omnichannel customer experience score of leading fashion retailers in the United Kingdom (UK) in 2018*

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Release date

February 2018


United Kingdom

Survey time period


Number of respondents

40 respondents

Special properties

UK retailers

Supplementary notes

* The source commissioned in-depth reviews of 145 retailers in seven European countries. To identify the top retailers within the "shopping" category, the source used SimilarWeb's publicly available data. The list was further filtered to include retailers that have physical stores. Retailers were then reviewed and benchmarked by the source against omnichannel CX (Customer Experience) principles.
The source does not specify the date of the survey.

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Statistics on "Multichannel retail in the United Kingdom (UK)"

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