Leading multichannel retailers in the United Kingdom (UK) 2020

The United Kingdom has the most dynamic retail e-commerce market in Europe. Over the past five years, e-commerce share in the retail sector of the country saw an increase from 13.5 percent to nearly 18 percent, with projected growth rates for 2019 confirming the continuity of the upward trend. As such, the UK sits at the forefront of not only e-commerce retail but also innovative retail solutions and technologies such as multichannel and omnichannel retailing, the basic tenets of which many UK companies are already employing at a large scale.

Top multichannel retailers

In 2019, UK’s top multichannel retailer was Argos, the catalogue retailer of consumer electronics, homeware and household appliances. Now part of the supermarket chain Sainsbury’s, Argos scored 87 out of 100 as a multichannel retailer and secured the leading position among retailers in diverse categories. In the runner-up positions were the furniture retailer B&Q, and the shoe seller Schuh, with scores of 85 and 83 respectively.

‘Clicks and bricks’

Multichannel retail could be defined as a combination of physical and online retail, where retailers offer customers more flexible purchase, delivery, and return options than exclusively online or brick-and-mortar retail does. These include customer experience across a variety of channels such as web and mobile, or last mile operations like click and collect and in-store returns of items bought online. When calculating the multichannel scores of retailers, the source took into consideration the main capabilities associated with such retail technologies currently employed by retailers that sell both online and in-store.

Leading 10 multichannel retailers in the United Kingdom (UK) in 2020*

Exclusive Premium statistic

You need a Premium Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Premium Account

only $59 / month *
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

February 2020

Region

United Kingdom

Survey time period

December 14, 2020 to January 12, 2020

Number of respondents

200 respondents

Special properties

Multichannel retailers

Supplementary notes

* The score was created by Ampersand as a rating of retailers based on their multichannel offering, using a list of 200 retailers that sell both online and in physical stores in the UK.
The source adds the following information: "The Ampersand Retail Matrix represents our view of the core tenets of multichannel retailers. These tenets cross the boundaries of digital and physical customer experiences, including site UX, delivery, returns, payment etc. Retailers were scored against 28 criteria, with a weighted formula out of 36.325 points, with the final score to be out of 100 (=100/36.325*SCORE)."

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account!

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$59 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.

Statistics on "Multichannel retail in the United Kingdom (UK)"

Further Content: You might find this interesting as well

Statistics

Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.