Leading multichannel retailers in the United Kingdom (UK) 2020

This statistic shows the leading 10 multichannel retailers in the United Kingdom in 2020. The list is topped by catalogue retailer Argos, which achieved a score of 87 out of 100 in 2020. Amongst the top performing UK multichannel retailers were also DIY retailer B&Q and fashion retailer Oasis. br> Multichannel retail allows customers to make purchases via online and mobile channels, as well as offering click-and-collect delivery options besides traditional brick-and-mortar sales. The source calculated scores based on mobile performance, user experience (UX), click and collect delivery, returns and payment options as well as main multichannel technologies provided by retailers included in the study.

Leading 10 multichannel retailers in the United Kingdom (UK) in 2020*

Score out of 100
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Release date

February 2020


United Kingdom

Survey time period

December 14, 2020 to January 12, 2020

Number of respondents

200 respondents

Special properties

Multichannel retailers

Supplementary notes

* The score was created by Ampersand as a rating of retailers based on their multichannel offering, using a list of 200 retailers that sell both online and in physical stores in the UK.
The source adds the following information: "The Ampersand Retail Matrix represents our view of the core tenets of multichannel retailers. These tenets cross the boundaries of digital and physical customer experiences, including site UX, delivery, returns, payment etc. Retailers were scored against 28 criteria, with a weighted formula out of 36.325 points, with the final score to be out of 100 (=100/36.325*SCORE)."

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Statistics on "Multichannel retail in the United Kingdom (UK)"

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