U.S. shopping method usage change during coronavirus pandemic 2020

The ongoing coronavirus pandemic has strongly impacted the shopping behavior of consumers in the United States. A May 2020 survey revealed that 37 percent of respondents had used contactless delivery more than usual. Buying items online and picking them up in store has also gained in popularity, as 29 percent of responding U.S. consumers stated that they had done so more often than usual.

Over the past two weeks, to what extent have you used the following shopping methods compared to before the COVID-19 pandemic?

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Release date

June 2020


United States

Survey time period

May 14 to 15, 2020

Number of respondents

1,012 respondents

Age group

18 years and older

Supplementary notes

Values may not add up to 100 percent due to rounding.

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Statistics on "Internet usage in the United States"

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