Try our corporate solution for free!
(212) 419-8286
hadley.ward@statista.com

Chatbot communication reasons according to U.S. internet users 2016

Published by Statista Research Department, Dec 12, 2016
This statistic shows the most common reasons for internet users in the United States to communicate with chatbots. During the November 2016 survey period, 36 percent of respondents stated that they were willing to communicate with chatbots in order to receive offers and/or coupons.

Reasons for internet users in the United States to communicate with chatbots as of November 2016

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Single Account
$39 $59 per month *
in the first 12 months
View for free
33% discount until May 31st
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$468 / Year
$708 / Year

© Statista 2021
Show detailed source information?
Register for free
Already a member?
Log in
Sources

Release date

December 2016

Region

United States

Survey time period

November 2016

Number of respondents

4,089 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

In this study, a chatbot is defined as computer software that can interact conversationally via text messages to solve simple, quick response requests from consumers for product information and to make online purchases.
Multiple answers were possible.

Two surveys were conducted online within the United States by Harris Poll on behalf of DigitasLBi from November 4-8, 2016 among 2,040 U.S. adults ages 18 and older and from November 18-22, 2016 among 2,049 U.S. adults ages 18 and older.

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* Prices do not include sales tax.

Statistics on "Furniture and furnishings e-commerce in the United States"

The most important statistics
The most important statistics
The most important statistics
The most important statistics

Further Content: You might find this interesting as well

Statistics

Topics

Online shopping behavior in the United StatesE-commerce worldwideMobile payments in the United StatesSocial commerceE-commerce in the United States
Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.
Menu