This statistic shows the most common reasons for internet users in the United States to communicate with chatbots. During the November 2016 survey period, 36 percent of respondents stated that they were willing to communicate with chatbots in order to receive offers and/or coupons.
Reasons for internet users in the United States to communicate with chatbots as of November 2016
In this study, a chatbot is defined as computer software that can interact conversationally via text messages to solve simple, quick response requests from consumers for product information and to make online purchases. Multiple answers were possible.
Two surveys were conducted online within the United States by Harris Poll on behalf of DigitasLBi from November 4-8, 2016 among 2,040 U.S. adults ages 18 and older and from November 18-22, 2016 among 2,049 U.S. adults ages 18 and older.
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DigitasLBi. (December 12, 2016). Reasons for internet users in the United States to communicate with chatbots as of November 2016 [Graph]. In Statista. Retrieved August 15, 2022, from https://www.statista.com/statistics/657786/chatbot-communication-reasons-us/
DigitasLBi. "Reasons for internet users in the United States to communicate with chatbots as of November 2016." Chart. December 12, 2016. Statista. Accessed August 15, 2022. https://www.statista.com/statistics/657786/chatbot-communication-reasons-us/
DigitasLBi. (2016). Reasons for internet users in the United States to communicate with chatbots as of November 2016. Statista. Statista Inc.. Accessed: August 15, 2022. https://www.statista.com/statistics/657786/chatbot-communication-reasons-us/
DigitasLBi. "Reasons for Internet Users in The United States to Communicate with Chatbots as of November 2016." Statista, Statista Inc., 12 Dec 2016, https://www.statista.com/statistics/657786/chatbot-communication-reasons-us/
DigitasLBi, Reasons for internet users in the United States to communicate with chatbots as of November 2016 Statista, https://www.statista.com/statistics/657786/chatbot-communication-reasons-us/ (last visited August 15, 2022)
