Chatbot communication reasons according to U.S. internet users 2016

Reasons for internet users in the United States to communicate with chatbots as of November 2016

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Release date

December 2016

Region

United States

Survey time period

November 2016

Number of respondents

4,089 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

In this study, a chatbot is defined as computer software that can interact conversationally via text messages to solve simple, quick response requests from consumers for product information and to make online purchases.
Multiple answers were possible.

Two surveys were conducted online within the United States by Harris Poll on behalf of DigitasLBi from November 4-8, 2016 among 2,040 U.S. adults ages 18 and older and from November 18-22, 2016 among 2,049 U.S. adults ages 18 and older.

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