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Chatbot communication reasons according to U.S. internet users 2016

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Reasons for internet users in the United States to communicate with chatbots as of November 2016
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Chatbot communication reasons according to U.S. internet users 2016

This statistic shows the most common reasons for internet users in the United States to communicate with chatbots. During the November 2016 survey period, 36 percent of respondents stated that they were willing to communicate with chatbots in order to receive offers and/or coupons.

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This statistic shows the most common reasons for internet users in the United States to communicate with chatbots. During the November 2016 survey period, 36 percent of respondents stated that they were willing to communicate with chatbots in order to receive offers and/or coupons.

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Release date: December 2016

Region: United States
Survey time period: November 2016
Number of respondents: 4,089 respondents
Age group: 18 years and older
Method of interview: Online survey
Supplementary notes: In this study, a chatbot is defined as computer software that can interact conversationally via text messages to solve simple, quick response requests from consumers for product information and to make online purchases.
Multiple answers were possible.

Two surveys were conducted online within the United States by Harris Poll on behalf of DigitasLBi from November 4-8, 2016 among 2,040 U.S. adults ages 18 and older and from November 18-22, 2016 among 2,049 U.S. adults ages 18 and older.

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Statistics on "Online shopping behavior in the United States"

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Behavior and attitudes

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Mobile

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Path to purchase

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Order delivery

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