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Share of selected major companies using online customer service in Finland 2019

Share of selected major companies using online customer service features in Finland in 2019, by type of feature

by Agnete Lundetræ Jürgensen, last edited May 10, 2019
Share of selected major companies using online customer service in Finland 2019 This statistic shows the share of selected major companies using online customer service features in Finland in 2019, by type of feature. In that year, 90 percent of surveyed companies offered customer loyalty programs, and 85 percent provided electronic customer profiles. Frequently asked questions (FAQ) was a feature with 82 percent of the companies, but only 29 percent offered it as an interactive version.
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Share of selected major companies using online customer service features in Finland in 2019, by type of feature

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